Strategic CS Manager, Large Accounts (CH/AT)

Matrix42; Schweiz; Hybrid; CHF 120,000 - 170,000; Full time

Benefits offered by this job

Work from (almost) anywhere

Growth and development days

Social Day

Job summary

Matrix42 is seeking a Customer Success leader to own a portfolio of large enterprise customers in a hybrid work setup. You will drive value realization, renewal management, and growth opportunities by coordinating with Sales, partners, Support, and Professional Services.

Strong stakeholder engagement, program planning, and data-driven decision-making are essential to success. You will manage renewals, price discussions, and customer health, ensuring measurable outcomes and long-term retention.

Qualifications

• 5+ years in Customer Success, Account Management, Consulting, or similar with enterprise software.
• Proven ability to protect and grow revenue in complex multi-stakeholder accounts.
• Confident engaging executive stakeholders on business outcomes and investments.
• Structured renewal and risk management with strong planning and negotiation skills.
• Ability to coordinate cross-functional teams and take ownership of outcomes.

Responsibilities

• Own renewals for your accounts and secure successful outcomes.
• Lead pricing and contract discussions with customers.
• Monitor health, adoption, and engagement to identify risks and mitigation plans.
• Collaborate with Sales, partners, Support, and Professional Services to remove barriers to value.
• Represent the customer voice internally and maintain renewal forecasts and success plans.

Skills

Executive stakeholder engagement

Account planning

Negotiation

Renewal management

Cross-functional collaboration

Fluency in English

Swiss German

Tools

CRM systems

Analytics tools

Job description

Matrix42 is seeking a Customer Success leader to own a portfolio of large enterprise customers in a hybrid work setup. You will drive value realization, renewal management, and growth opportunities by coordinating with Sales, partners, Support, and Professional Services.

Strong stakeholder engagement, program planning, and data-driven decision-making are essential to success. You will manage renewals, price discussions, and customer health, ensuring measurable outcomes and long-term retention.