Strategic Customer Success Manager - DACH Large Accounts

Matrix42 AG; Rothenburg; Híbrido; CHF 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from anywhere

Growth and development days

Social Day

Descripción de la vacante

Matrix42 AG is seeking a Customer Success leader to own a portfolio of large customers, driving value realization, renewal management, and growth creation. You will manage GRR and contribute to NRR through contract value growth and expansion opportunities identified with Sales.

Engage executives, align objectives with measurable outcomes, and lead cross-functional teams including Sales, PS, Support, and Product to deliver value and ensure successful renewals.

Responsabilidades

• Identify the people who can and want to grow with Matrix42. Map decision makers, budget holders, executive sponsors, champions, and other key stakeholders across relevant functions and business units.
• Translate customer objectives into joint success plans with measurable outcomes, clear owners, and dated milestones. Connect adoption to the business value customers expect.
• Lead business and executive reviews that demonstrate progress, validate value, and agree the next stage of the customer roadmap. Tailor engagement to each account’s complexity and potential.
• Own customer follow-through while coordinating partners, Professional Services, Support, and Product to remove barriers to adoption and deliver agreed milestones
• Work with partners, Support, and Professional Services to address barriers to value and ensure clear ownership of follow-up actions.

Descripción del empleo

Matrix42 AG is seeking a Customer Success leader to own a portfolio of large customers, driving value realization, renewal management, and growth creation. You will manage GRR and contribute to NRR through contract value growth and expansion opportunities identified with Sales.

Engage executives, align objectives with measurable outcomes, and lead cross-functional teams including Sales, PS, Support, and Product to deliver value and ensure successful renewals.