Strategic Cloud Accounts Lead

Xelon AG; Zug; Remote; CHF 120,000 - 180,000; Full time

Job summary

Xelon AG in Switzerland seeks a Senior Account Manager who connects customers with our technical teams to drive growth, retention and high-value partnerships in our Swiss cloud infrastructure platform.

You will own the sales cycle from prospecting to onboarding, manage MSPs and large SMBs, and collaborate with product, operations and finance to deliver tailored solutions while maximizing customer lifetime value.

Qualifications

• 3+ years in account management, sales, business development or customer success in a technology company focusing on IT infrastructure.
• Strong understanding of IT infrastructure and cloud building blocks (IaaS, PaaS, public/private cloud, VMs, backup, storage, containers).
• Self-starter with ownership and results-driven mindset.
• Fluent in German and English; able to communicate confidently in both (Swiss German a plus).
• CRM experience (e.g. Salesforce, HubSpot).
• Proven track record of meeting or exceeding sales targets.

Responsibilities

• Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team;
• Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs);
• Serve as the primary point of contact for customer inquiries and requests;
• Build strong, long-term relationships with key stakeholders on the customer side;
• Identify upselling and cross-selling opportunities to maximize customer lifetime value;
• Own the sales cycle for new customers, from first contact to closing and onboarding;
• Coordinate with internal teams (platform, product, business operations, finance) to deliver solutions;
• Support the onboarding of new customers and ensure smooth implementation;
• Monitor account performance and provide regular reporting and insights;
• Proactively identify risks and resolve issues to maintain high customer satisfaction.

Skills

Account management

Sales

Business development

Customer success

German language

English language

Education

Bachelor's degree in Information Systems, Business, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

Xelon AG in Switzerland seeks a Senior Account Manager who connects customers with our technical teams to drive growth, retention and high-value partnerships in our Swiss cloud infrastructure platform.

You will own the sales cycle from prospecting to onboarding, manage MSPs and large SMBs, and collaborate with product, operations and finance to deliver tailored solutions while maximizing customer lifetime value.