Senior Technical Account Manager – Germany & Switzerland

Cohesity, Inc.; Schweiz; Hybrid; CHF 120,000 - 180,000; Full time

Job summary

Cohesity is seeking a Senior Technical Account Manager for our Swiss/German market. You will drive customer advocacy, ensure high product adoption, and manage key operational metrics across the customer lifecycle.

The role emphasizes cross-functional collaboration, onboarding post-implementation, and strategic guidance to maximize retention and growth, with a hybrid work setup and opportunities across Europe.

Qualifications

• Bachelor's degree or equivalent experience.
• Fluency in German and English required.
• French language skills a plus.
• Strong customer relationship skills.
• Experience with recurring revenue business models.

Responsibilities

• Increase lifetime value of customers through advocacy and product platform adoption.
• Elevate customer experience with higher adoption, satisfaction, and health scores.
• Ensure delivery on operational metrics like health, adoption, renewal likelihood, and net retention.
• Drive customer success practices for consistent lifecycle improvements and faster Time to Value.
• Collaborate with Account Teams to identify upsell opportunities and address renewal risks.
• Engage with users up to C-Level/Influencer across the customer organization.
• Capture and convey customer feedback to drive product/process improvements.
• Onboard Cohesity customers to achieve agreed outcomes post-implementation.
• Support CAP team to restore accounts with negative sentiment to positive state.
• Report voice of customer insights and follow up on issues.

Skills

German fluency

English fluency

Customer advocacy

Account management

Data-driven reporting

Education

Bachelor's degree

Tools

Salesforce

Tableau

Job description

Cohesity is seeking a Senior Technical Account Manager for our Swiss/German market. You will drive customer advocacy, ensure high product adoption, and manage key operational metrics across the customer lifecycle.

The role emphasizes cross-functional collaboration, onboarding post-implementation, and strategic guidance to maximize retention and growth, with a hybrid work setup and opportunities across Europe.