Cloud Advisory Lead - Enterprise TAM (German)

Amazon Web Services (AWS); Zürich; On-site; CHF 120,000 - 180,000; Full time

Job summary

AWS EMEA SARL (Switzerland Branch) in Zurich seeks a Technical Account Manager to be a trusted advisor for Enterprise Support customers, crafting strategies to drive adoption of AWS services and guiding customers to best practices for cloud operations.

You will partner with Solutions Architects, Professional Services, and Sales to deliver value, manage incidents, and run workshops that uplift customer capabilities across diverse industries in the region.

Qualifications

• Experience with operating parameters and troubleshooting for three or more areas: compute, storage, networking, CDN, databases, DevOps, big data & analytics, security or applications development.
• Experience in technical engineering.
• Fluency in written and spoken German.

Responsibilities

• You'll build technical guidance for customers and advocate for the customer.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and challenges.
• Drive technical discussions regarding incidents, trade-offs, and risk management.
• Consult with partners from developers to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Proactively identify opportunities for customers to gain value from AWS.
• Help customers migrate workloads to the cloud.
• Uplift customer capabilities by running workshops and enablement sessions.

Skills

Operational troubleshooting

Technical engineering

German language

Job description

AWS EMEA SARL (Switzerland Branch) in Zurich seeks a Technical Account Manager to be a trusted advisor for Enterprise Support customers, crafting strategies to drive adoption of AWS services and guiding customers to best practices for cloud operations.

You will partner with Solutions Architects, Professional Services, and Sales to deliver value, manage incidents, and run workshops that uplift customer capabilities across diverse industries in the region.