Strategic CSM — DACH & France (Enterprise Growth)

Kiteworks; Zug; Vor Ort; CHF 150.000 - 250.000; Vollzeit

Zusammenfassung

Kiteworks is seeking a Strategic Customer Success Manager to oversee a portfolio across Switzerland, France, Austria and Germany. You will rebuild executive relationships with CIOs and CISOs, and drive adoption, expansion and new opportunities across the portfolio.

You will engage senior management and set strategy with the Kiteworks CS leadership to keep retention high and grow accounts wherever possible. Based in or near Zug/Zurich, you will manage 50-100 customers with focus on financial,

Qualifikationen

• 5+ years in customer success or account management in the DACH market.
• Based in or near Zug or Zurich.
• Proven track record of escalations and portfolio strategy.
• Entrepreneurial mindset; comfortable with ambiguity and hands-on results.
• Fluent in French, German, and English.
• Experience with FR, DE, AT, CH markets.
• Proven large enterprise account management with retention focus.

Aufgaben

• Rebuild and strengthen executive relationships across a portfolio of strategic accounts, engaging CIOs, CISOs, and other senior decision-makers.
• Drive customer adoption, account expansion, and new technology initiatives within your strategic customer base.
• Enable customer success at scale through close collaboration with internal teams and external partners.
• Act as a trusted advisor, helping shape our long-term customer success strategy together with CS management.
• Manage a customer portfolio of 50-100 customers, primarily based in the DACH and France regions, within a focus on the financial, legal, and manufacturing industries.

Kenntnisse

DACH market experience

Enterprise accounts management

Escalation management

Strategic account planning

Entrepreneurial mindset

Ambiguity tolerance

French language

German language

English language

Jobbeschreibung

Kiteworks is seeking a Strategic Customer Success Manager to oversee a portfolio across Switzerland, France, Austria and Germany. You will rebuild executive relationships with CIOs and CISOs, and drive adoption, expansion and new opportunities across the portfolio.

You will engage senior management and set strategy with the Kiteworks CS leadership to keep retention high and grow accounts wherever possible. Based in or near Zug/Zurich, you will manage 50-100 customers with focus on financial,