Remote Technical Account Manager - Mid‑Market (Hebrew)

Jobgether; Schweiz; Remote; CHF 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation and equity

Comprehensive wellness programs

Generous vacation and PTO

Parental and adoption leave

Professional development and career成长

Employee networks and volunteering

Collaborative, inclusive culture

Remote work with up to 25% travel

Job summary

Jobgether is seeking a Technical Account Manager - Mid-Market (Hebrew Speaking) based in Switzerland. You will act as a trusted technical advisor to mid-market customers across Europe, guiding onboarding, providing proactive support, and promoting best practices to optimize platform adoption and security operations.

You will collaborate with support, engineering, and sales teams to resolve complex issues, document feedback, and foster strong relationships with stakeholders from SOC to executive

Qualifications

• Bachelor's degree or equivalent practical experience.
• Native or fluent proficiency in both Hebrew and English.
• Experience working with Windows Server operating systems.
• Knowledge of enterprise web technologies, cybersecurity, and modern IT infrastructure.
• Strong customer service skills and the ability to establish technical credibility quickly.
• Excellent written and verbal communication skills; problem-solving abilities and sound technical judgment.
• Collaborative approach and commitment to customer success.
• Proven experience using AI technologies to enhance workflows, decision-making, operational efficiency, or business results.
• Willingness and ability to travel up to 25%.

Responsibilities

• Serve as the primary technical contact for mid-market customers across the EMEA region.
• Onboard new customers and guide platform adoption and best practices.
• Conduct periodic platform health checks and provide product training.
• Document feedback and coordinate with internal stakeholders.
• Build relationships with SOC teams to executive leadership.
• Investigate technical issues and develop action plans for timely resolution.
• Escalate complex cases and coordinate cross-functional teams.
• Leverage engineers, knowledge bases, and other tools for effective solutions.
• Create and maintain knowledge base content for consistent problem-solving.
• Exchange technical insights and learnings with colleagues and stay informed on new technologies.
• Identify renewal risks and work with teams to address concerns and support renewals.
• Collaborate with sales to identify opportunities for account expansion.
• Use AI to improve decision-making, workflows, and business outcomes.

Skills

Hebrew and English fluency

Customer-focused

Technical troubleshooting

Strong communication

AI-enabled decision-making

Collaborative teamwork

Education

Bachelor's degree or equivalent practical experience

CS degree (nice-to-have)

Tools

Windows Server

Enterprise web technologies

Security operations infrastructure

Linux/macOS knowledge (nice-to-have)

Job description

Jobgether is seeking a Technical Account Manager - Mid-Market (Hebrew Speaking) based in Switzerland. You will act as a trusted technical advisor to mid-market customers across Europe, guiding onboarding, providing proactive support, and promoting best practices to optimize platform adoption and security operations.

You will collaborate with support, engineering, and sales teams to resolve complex issues, document feedback, and foster strong relationships with stakeholders from SOC to executive