Senior Desktop Support Engineer – VIP & Multilingual
Thrive IT Systems
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Job summary
Thrive IT Systems in Geneva, Switzerland, seeks a Senior Desktop Support Consultant to deliver onsite and remote end-user support across Switzerland and global locations. You will handle Level 2/3 desk-side support for desktops, laptops, and mobile devices, troubleshoot issues, and ensure SLA adherence.
The role requires 7–9 years in EUC, VIP support, and experience in multinational environments. You will work with Windows 10/11, Microsoft 365, Intune, SCCM/MECM, AD, and collaboration tools,
Qualifications
- 7–9 years of desk-side or end-user computing experience.
- Experience in multinational environments with 1,000+ users.
- Proven VIP and executive user support experience.
Responsibilities
- Provide Level 2/3 desk-side support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot hardware, software, OS, and connectivity issues.
- Support Windows 10/11, Microsoft 365, and enterprise productivity tools.
- Manage incidents via ServiceNow or equivalent ITSM platform.
- Ensure SLA and KPI adherence for incident resolution and user satisfaction.
- Provide bilingual support in English and Spanish; coordinate with global teams.
Skills
Tools
Job description
Thrive IT Systems in Geneva, Switzerland, seeks a Senior Desktop Support Consultant to deliver onsite and remote end-user support across Switzerland and global locations. You will handle Level 2/3 desk-side support for desktops, laptops, and mobile devices, troubleshoot issues, and ensure SLA adherence.
The role requires 7–9 years in EUC, VIP support, and experience in multinational environments. You will work with Windows 10/11, Microsoft 365, Intune, SCCM/MECM, AD, and collaboration tools,
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