Desktop Support Specialist

Radiant Systems Inc; Genf; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

Radiant Systems Inc. is seeking a Senior Desk Side Support Engineer to deliver L2/L3 End User Computing and Workplace Support across Swiss and global environments. The role involves onsite and remote support for Windows 10/11, Microsoft 365, and endpoint management using Intune and SCCM/MECM.

You will support Active Directory/Entra ID, ITSM processes, and VIP-level service, with multilingual collaboration in multinational settings. Fluent English and Spanish are required; French is a plus.

Qualifications

• Experience in desktop or end-user computing support across global environments.
• Strong proficiency with Windows 10/11, Microsoft 365, AD/Entra ID and endpoint security.
• Proven ITSM experience and excellent customer service skills.

Responsibilities

• Provide onsite and remote support for Windows desktops, laptops, devices and peripherals.
• Support Microsoft 365 apps, Teams, Exchange Online, OneDrive, SharePoint.
• Deliver VIP and executive-level support including boardrooms and events.
• Deploy and manage endpoints using Intune and SCCM/MECM.
• Troubleshoot network and printer issues; manage VPN and remote access.

Skills

Desktop Support

EUC/End User Computing

ITSM

Customer service

Multinational environments

English fluency

Spanish fluency

Tools

Microsoft Intune

SCCM/MECM

Active Directory/Entra ID

ServiceNow

Job description

We are looking for an experienced Senior Desk Side Support Engineer to provide high-quality L2/L3 End User Computing and Workplace Support across Swiss and global business environments.

Key Responsibilities

• Provide onsite and remote support for Windows 10/11 desktops, laptops, mobile devices and peripherals.
• Support Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint and enterprise workplace technologies.
• Provide VIP and executive-level support, including boardrooms, meeting rooms and business-critical events.
• Deploy and manage endpoints using Microsoft Intune and SCCM/MECM.
• Support Active Directory, Azure AD/Microsoft Entra ID, Group Policy and endpoint security.
• Troubleshoot VPN, Wi-Fi, DNS/DHCP, connectivity, printers, docking stations and remote-access issues.
• Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
• Work with global infrastructure, network, cloud, cybersecurity and vendor teams.
• Maintain strong SLA, CSAT, first-time-fix and endpoint compliance performance.
• 7–9 years of Desktop Support, EUC, Workplace or Desk-Side Support experience.
• Strong Microsoft 365, Windows, Intune/SCCM and Active Directory/Entra ID experience.
• Strong ITSM, troubleshooting and customer-service skills.
• Experience working in multinational/multilingual environments.
• Fluent English and Spanish; French is an advantage.

ITIL Foundation, MD-102, Microsoft 365 or Azure certifications are desirable.