Support Engineer

Response Informatics Limited.; Genf; On-site; CHF 100,000 - 130,000; Full time

Job summary

Response Informatics Limited is seeking a Senior Desk Side Support Engineer to join our Geneva-based onsite team. The role requires 7–9 years of experience providing L2/L3 desk-side and desktop support for Windows 10/11, laptops, desktops, and peripherals, across enterprise environments.

You will manage incidents, coordinate with global IT teams, and ensure SLA/KPI adherence with ITSM tools. Fluency in English and Spanish is mandatory; French is preferred.

Qualifications

• 7–9 years of experience in desk-side/IT support is required.
• L2/L3 support for Windows 10/11, laptops, desktops, and peripherals.
• Experience in enterprise/multinational environments is a plus.

Responsibilities

• Provide L2/L3 desk-side and desktop support for Windows 10/11, laptops, desktops, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, VPN, Wi‑Fi, and connectivity issues.
• Support Microsoft 365, Teams, Zoom, Exchange Online, and conference room technologies.

Skills

English fluency

Spanish fluency

French preferred

Tools

ServiceNow

Intune

SCCM/MECM

Imaging tools

Active Directory

Azure AD / Entra ID

MFA

Job description

Job Title: Senior Desk Side Support Engineer

Location: Geneva, Switzerland (Onsite – 5 days a week)

Experience: 7–9 Years

• Provide L2/L3 desk-side and desktop support for Windows 10/11, laptops, desktops, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, VPN, Wi‑Fi, and connectivity issues.
• Support Microsoft 365, Teams, Zoom, Exchange Online, and conference room technologies.
• Manage incidents and service requests using ServiceNow or other ITSM tools, ensuring SLA and KPI compliance.
• Provide VIP and executive support, prioritizing critical incidents and minimizing downtime.
• Manage endpoint deployment, patching, and security using Microsoft Intune, SCCM/MECM, and imaging tools.
• Administer Active Directory, Azure AD/Microsoft Entra ID, MFA, Group Policy, and endpoint compliance.
• Coordinate with global IT teams and vendors while maintaining asset inventory and technical documentation.
• Languages: Fluent English and Spanish required; French preferred. Experience in enterprise and multinational environments is an advantage.