Onsite IT Support Engineer (Lausanne) - VIP Office AV

EPAM Systems; Vaud; Presencial; CHF 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 weeks vacation

Employee stock purchase plan (ESPP)

Enhanced parental leave

Pension plan

Sickness insurance

Employee assistance program

Travel insurance

Learning & development opportunities

Descripción de la vacante

EPAM Systems in Lausanne, Switzerland is seeking a hands-on Support Engineer to be the onsite face of IT at our client offices, bridging remote service desks with on-the-ground technical intervention. You will ensure smooth device operations, perform hardware diagnostics, and deliver white-glove executive support.

The role requires 2–5 years of deskside or field IT support, strong hardware troubleshooting, and working knowledge of Windows 10/11 and Microsoft 365.

Formación

• 2–5 years of deskside or field IT support experience.
• Strong hardware troubleshooting for laptops, docks, printers, mobile devices and AV/VC setups.
• Working knowledge of Windows 10/11 and Microsoft 365 applications.
• Ability to work with physical infrastructure including unpacking, racking, cable management, and logistics.
• Strong interpersonal and communication skills for user-facing support in walk-up environments.
• Professional fluency in English and intermediate knowledge in French.

Responsabilidades

• Diagnose and resolve hardware issues across laptops, docks, monitors, peripherals, printers and mobile devices.
• Perform physical device swaps and coordinate warranty dispatch with the vendor (Lenovo preferred).
• Execute local network troubleshooting such as port patching, Wi-Fi issues, and AV/VC equipment checks.
• Support server room walk-throughs including cable checks and hard drive swaps.
• Deliver executive-level support for local offices, including VIP and boardroom meetings.
• Manage staging of new devices: receive, unbox, asset-tag, enroll via Intune/Autopilot and prepare for user handoff.
• Coordinate device decommissioning, secure wiping and end-of-life processes.
• Maintain local device stock and spares inventory and coordinate replenishment with Workplace team.
• Act as first responder for meeting room technology issues and support traders with telephony setups when needed.
• Assist users with daily application problems and general troubleshooting.

Conocimientos

Deskside support

Hardware troubleshooting

Windows 10/11

Intune/Autopilot

Microsoft 365

Customer facing

English fluent

French knowledge

Herramientas

Intune

Autopilot

Descripción del empleo

EPAM Systems in Lausanne, Switzerland is seeking a hands-on Support Engineer to be the onsite face of IT at our client offices, bridging remote service desks with on-the-ground technical intervention. You will ensure smooth device operations, perform hardware diagnostics, and deliver white-glove executive support.

The role requires 2–5 years of deskside or field IT support, strong hardware troubleshooting, and working knowledge of Windows 10/11 and Microsoft 365.