Senior Desk-Side IT Support Engineer – Enterprise

Zensar; Genf; On-site; CHF 110,000 - 140,000; Full time

Job summary

Zensar is seeking a Senior Desk Side Support Engineer in Geneva, Switzerland. The role focuses on delivering onsite IT support across end-user devices, collaboration tools, and meeting room technologies, while maintaining service quality for a large user base and executives.

Ideal candidates have 9–15 years in desk-side or IT infrastructure support, strong troubleshooting skills, and fluency in English and French, with ITIL and security compliance experience as a plus.

Qualifications

• Bachelor's degree in IT, computer science, engineering, or related field.
• 9–15 years of desk-side support or IT infrastructure experience.
• Experience in large enterprise environments (500+ users) preferred.
• Experience in multinational and highly regulated environments is advantageous.

Responsibilities

• Deliver onsite IT support across the workplace environment including devices, collaboration tools, and meeting room tech.
• Proactively resolve incidents and fulfil service requests with a customer-centric approach.
• Provide VIP support and collaborate with global and infrastructure teams plus third-party vendors.
• Ensure ITIL processes and security standards are followed.

Education

Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline

Executive support experience

ITIL knowledge

Strong customer service

Analytical & troubleshooting

Communication skills

Tools

Windows

Microsoft 365

Teams/Teams Rooms

Active Directory

Azure AD

Intune/Endpoint Manager

SCCM/MECM

VPN/Remote Access

Hardware troubleshooting

Networking basics

Endpoint security

ITSM tools

Job description

Zensar is seeking a Senior Desk Side Support Engineer in Geneva, Switzerland. The role focuses on delivering onsite IT support across end-user devices, collaboration tools, and meeting room technologies, while maintaining service quality for a large user base and executives.

Ideal candidates have 9–15 years in desk-side or IT infrastructure support, strong troubleshooting skills, and fluency in English and French, with ITIL and security compliance experience as a plus.