Support Engineer

EPAM Systems; Schweiz; On-site; EUR 74,000 - 101,000; Full time

Job summary

EPAM Systems in Lausanne, Switzerland is seeking an experienced Support Engineer for onsite duties. You will be the physical face of EPAM IT at client offices, bridging remote service desks and on-the-ground technical intervention across a large device estate.

You will diagnose hardware issues, perform device swaps, and coordinate warranty dispatch. Strong Windows and M365 skills, plus English fluency and French basics, are required.

Qualifications

• 2–5 years of hands-on deskside or field IT support experience.
• Proficient in Windows 10/11, Intune/Autopilot enrollment and M365 apps.
• Experience with hardware troubleshooting and physical device management.

Responsibilities

• Diagnose and resolve hardware issues including laptops, docking stations, monitors, peripherals, printers and mobile devices
• Perform physical device swaps, diagnostics and coordinate warranty dispatch with the vendor (Lenovo preferred)
• Execute local network troubleshooting such as port patching, Wi‑Fi issues and AV/VC equipment checks
• Support server room walk-throughs when requested (cable checks, hard drive swaps, visual inspections)
• Deliver executive-level support for local offices, including VIP and boardroom meetings
• Manage staging of new devices: receive, unbox, asset-tag, enroll via Intune/Autopilot and prepare for user handoff
• Coordinate device decommissioning, secure wiping and end-of-life processes
• Maintain local device stock and spares inventory and coordinate replenishment with Workplace team
• Act as first responder for meeting room technology issues and support traders with telephony setups
• Assist users with daily application problems and general troubleshooting

Skills

Deskside support

Walk-up support

English fluency

French knowledge

Interpersonal communication

Education

ITIL 4 Foundation

MD-102 Modern Desktop

Tools

Windows 10/11

Intune/Autopilot

Microsoft 365

Networking basics

Lenovo hardware knowledge

Job description

We're looking for a Support Engineer to join our team in Lausanne, Switzerland in an onsite working mode. In this role, you will act as the physical face of EPAM IT at our client's key offices, bridging the gap between remote Service Desk teams and on-the-ground technical intervention across a large enterprise device estate. You will ensure smooth device operations, deliver white-glove executive support and handle technical issues that cannot be resolved remotely. This is an excellent opportunity for a hands-on technical professional who thrives in a user-facing role, enabling seamless workplace technology experiences.

Responsibilities

• Diagnose and resolve hardware issues including laptops, docking stations, monitors, peripherals, printers and mobile devices
• Perform physical device swaps, diagnostics and coordinate warranty dispatch with the vendor (Lenovo preferred)
• Execute local network troubleshooting such as port patching, Wi-Fi signal issues and AV/VC equipment checks
• Support server room walk-throughs when requested (cable checks, hard drive swaps, visual inspections)
• Deliver executive-level support for local offices, including VIP and boardroom meetings
• Manage staging of new devices: receive, unbox, asset-tag, enroll via Intune/Autopilot and prepare for user handoff
• Coordinate device decommissioning, secure wiping and end-of-life processes
• Maintain local device stock and spares inventory and coordinate replenishment with Workplace team
• Act as first responder for meeting room technology issues and support traders with telephony setups where needed
• Assist users with daily application problems and general troubleshooting

Requirements

• 2–5 years of experience providing deskside or field IT support
• Strong hardware troubleshooting skills for laptops (Lenovo preferred), docking stations, printers, mobile devices and AV/VC setups
• Working knowledge of Windows 10/11, Intune/Autopilot enrollment and Microsoft 365 applications
• Ability to work with physical infrastructure including unpacking, racking, cable management and equipment logistics
• Strong interpersonal and communication skills for user-facing support in walk-up environments
• Professional fluency in English and intermediate knowledge in French
• Nice to have ITIL 4 Foundation certification
• Microsoft 365 Certified: Modern Desktop Administrator (MD-102)
• Experience with Lenovo warranty and dispatch processes
• Prior IT Bar/Genius Bar/walk-in support experience
• Familiarity with trading floor infrastructure