Senior Desk-Side IT Support Engineer — VIP & Exec

Zensar Technologies; Genf; On-site; CHF 110,000 - 140,000; Full time

Job summary

The Senior Desk Side Support Engineer at Zensar Technologies will deliver onsite IT support across the workplace, covering end-user devices, collaboration tools, meeting room tech, and enterprise apps. You will resolve incidents, fulfill service requests, provide VIP support, and collaborate with global and local teams and vendors.

You will bring extensive enterprise experience, strong troubleshooting, and a customer-focused mindset while adhering to ITIL processes and security standards to

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.

Responsibilities

• Provide Level 2 and Level 3 onsite support for desktops, laptops, mobile devices, peripherals, and workplace technologies.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Manage incidents, service requests, and escalations in accordance with agreed SLAs.
• Support Windows 10/11 environments, Microsoft 365 applications, and corporate collaboration platforms.
• Deliver white-glove support for executive leadership and business-critical users.
• Ensure seamless technology support for board meetings, leadership events, and business presentations.
• Provide rapid response and priority handling for critical user-impacting incidents.
• Support Microsoft Teams Rooms, conferencing systems, audiovisual equipment, and meeting room technologies.
• Ensure meeting rooms remain operational and ready for business use.
• Troubleshoot conferencing and collaboration issues in real time.
• Support Active Directory user administration, Azure AD, Microsoft Intune, and endpoint management solutions.
• Participate in device deployments, hardware refresh activities, and technology upgrades.
• Coordinate with infrastructure teams for networking, server, security, and cloud-related issues.
• Adhere to ITIL-based Incident, Request, Problem, Asset, and Change Management processes.
• Maintain accurate documentation, knowledge articles, and technical procedures.
• Contribute to service improvement initiatives, automation opportunities, and operational efficiencies.
• Monitor and report recurring issues and service trends.
• Manage IT asset lifecycle activities including procurement, inventory, deployment, and disposal.
• Coordinate with hardware and software vendors for support and service delivery.
• Ensure compliance with corporate policies and security standards.

Skills

Customer service

Stakeholder management

Analytical thinking

Troubleshooting

Communication skills

Executive support

Education

Bachelor's Degree in IT/CS/Engineering

Tools

Windows 10/11 Administration

Microsoft 365 Suite

Microsoft Teams & Teams Rooms

Active Directory & Azure AD

Microsoft Intune / Endpoint Manager

SCCM / MECM

VPN / Remote Access

Hardware Troubleshooting

Networking Fundamentals

Endpoint Security Solutions

ITSM Tools (ServiceNow)

Job description

The Senior Desk Side Support Engineer at Zensar Technologies will deliver onsite IT support across the workplace, covering end-user devices, collaboration tools, meeting room tech, and enterprise apps. You will resolve incidents, fulfill service requests, provide VIP support, and collaborate with global and local teams and vendors.

You will bring extensive enterprise experience, strong troubleshooting, and a customer-focused mindset while adhering to ITIL processes and security standards to