Sales Operations Manager (a)

Adnovum; Zürich; Hybrid; CHF 90,000 - 150,000; Full time

Job summary

Adnovum in Zurich is seeking a Sales Operations professional to streamline the sales process, improve CRM data quality, and provide analytics-driven insights. The role collaborates with multiple teams to standardize templates, reporting, and customer feedback initiatives.

You will train the sales staff on tools and processes, support tender workflows, and monitor procurement platforms, contributing to more efficient and compliant sales operations across our global offices.

Qualifications

• Strong analytical mindset with ability to derive insights from data.
• Meticulous attention to detail and high quality standards.
• Proactive team player capable of multitasking in a dynamic, fast-paced environment.
• Fluency in German and English; knowledge of French is a plus.

Responsibilities

• Support Sales team with public tenders, proposals, and bid wrap-ups.
• Ensure smooth, compliant end-to-end sales processes.
• Manage and optimize CRM (HubSpot) and maintain data quality.
• Create and update sales templates and client reference cases.
• Lead the annual customer satisfaction survey and support budgeting.
• Train the Sales team on tools, processes, and HubSpot.
• Monitor procurement platforms (SIMAP) and handle ESG questionnaires.
• Deliver insights on pipeline performance and win/loss analysis.

Skills

CRM analytics

Analytical mindset

Attention to detail

Team player

German fluency

English fluency

French a plus

Tools

HubSpot

MS Office

Job description

The Sales Operations team is responsible for streamlining and optimizing the sales process and managing the CRM. As a central support function, Sales Operations assists the management team in analyzing sales data, creating data-driven reports, supporting strategic decisions, and contributing to increasing efficiency. Sales Operations works closely with various departments and ensures continuous training and support for the sales team. The goal is to maximize sales team performance and help achieve the company's sales targets. You will be responsible for the following tasks:

• Supporting the Sales team with public tenders, proposals, and bid wrap-ups
• Ensuring smooth and compliant end-to-end sales processes
• Managing and optimizing CRM (HubSpot) and maintaining data quality
• Creating and updating sales templates and client reference cases
• Leading the annual customer satisfaction survey and supporting budgeting
• Training the Sales team on tools, processes, and HubSpot
• Monitoring procurement platforms (SIMAP) and handling ESG questionnaires
• Delivering insights on pipeline performance and win/loss analysis

What we're looking for

• Proficiency in MS Office and CRM systems, particularly HubSpot
• Strong analytical mindset with the ability to derive insights from data
• Meticulous attention to detail, high quality awareness, and a strong sense of ownership
• Proactive team player with the ability to multitask in a dynamic, fast-paced environment
• Fluency in German and English, French a plus
• Experience in sales ops/support and IT services is an advantage

Sharp minds, good vibes

We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Winterthur, Bassersdorf, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.

As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!

Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.

We firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys – a sentiment we express with an (a) for «all» in our job postings. At Adnovum, everyone is welcome.