Service Desk Agent (a)

Adnovum; Zürich; Hybrid; CHF 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Job summary

Adnovum, headquartered in Zurich, seeks a Service Desk Agent with the option to work from home on certain days. You will be the point of contact for colleagues, partners and clients, ensuring high satisfaction and service levels while collaborating with seasoned IT professionals.

Responsibilities include 1st/2nd level support, hardware/software laptop installation, and solving O365/VPN issues. Fluent German and English are required for our international client base.

Qualifications

• Completed ICT training or at least two years in ICT support.
• Very good German and English skills; able to communicate with international clients.
• Interest in technical challenges and client-facing roles.

Responsibilities

• Provide 1st and 2nd-level IT support for Adnovum employees at all locations.
• Give hardware and software support including laptop installation.
• Collaborate with Global IT Solutions team covering infrastructure, apps, collaboration tools and cloud services.
• Troubleshoot O365 and VPN related issues.
• Serve as the first point of contact for international clients in German and English.
• Coordinate with internal departments from 2nd level support to software development.

Skills

German

English

Customer service

Analytical thinking

Education

ICT specialist training

Two years ICT support experience

Job description

At our headquarters in Zurich, our interdisciplinary and international team is looking for a Service Desk Agent with the option of working from home on certain days. You are the point of contact for inquiries from colleagues, partners, and clients, ensure high client satisfaction, and are responsible for maintaining our service levels. By collaborating with experienced system administrators and engineers, you can deepen your knowledge of current technologies. Instead of just following predefined processes, at Adnovum you have the opportunity to think outside of the box and find individual solutions. And commitment to service is always the first priority. The following responsibilities await you:

• 1st and 2nd-level IT support for Adnovum employees at all our locations
• Hardware and software support (laptop installation)
• Close cooperation with the global IT solutions team, including infrastructure, internal applications, collaboration tools, and cloud services
• Handling and solving problems related to O365 and VPN
• Acting as first point of contact for our international clients in German and English
• Independent communication with all internal departments involved, from 2nd level support to software development

What we're looking for

• Completed training as ICT specialist, comparable training, or at least two years of professional experience in ICT support
• Good knowledge of Windows operating systems, additional knowledge of MacOS a big plus
• Enthusiasm for technical challenges regarding hardware and software
• Pleasure in dealing with clients
• Independent, structured, and reliable working style, as well as logical, agile, and analytical thinking
• Very good command of German and English

Sharp minds, good vibes

We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Winterthur, Bassersdorf, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.

As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!

Apart from our unique one Adnovum spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.

We firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys - a sentiment we express with an (a) for "all" in our job postings. At Adnovum, everyone is welcome.