Technical Account Manager - Mid-Market (Hebrew Speaking)

Jobgether; Schweiz; Remote; CHF 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation and equity

Comprehensive wellness programs

Generous vacation and PTO

Parental and adoption leave

Professional development and career成长

Employee networks and volunteering

Collaborative, inclusive culture

Remote work with up to 25% travel

Job summary

Jobgether is seeking a Technical Account Manager - Mid-Market (Hebrew Speaking) based in Switzerland. You will act as a trusted technical advisor to mid-market customers across Europe, guiding onboarding, providing proactive support, and promoting best practices to optimize platform adoption and security operations.

You will collaborate with support, engineering, and sales teams to resolve complex issues, document feedback, and foster strong relationships with stakeholders from SOC to executive

Qualifications

• Bachelor's degree or equivalent practical experience.
• Native or fluent proficiency in both Hebrew and English.
• Experience working with Windows Server operating systems.
• Knowledge of enterprise web technologies, cybersecurity, and modern IT infrastructure.
• Strong customer service skills and the ability to establish technical credibility quickly.
• Excellent written and verbal communication skills; problem-solving abilities and sound technical judgment.
• Collaborative approach and commitment to customer success.
• Proven experience using AI technologies to enhance workflows, decision-making, operational efficiency, or business results.
• Willingness and ability to travel up to 25%.

Responsibilities

• Serve as the primary technical contact for mid-market customers across the EMEA region.
• Onboard new customers and guide platform adoption and best practices.
• Conduct periodic platform health checks and provide product training.
• Document feedback and coordinate with internal stakeholders.
• Build relationships with SOC teams to executive leadership.
• Investigate technical issues and develop action plans for timely resolution.
• Escalate complex cases and coordinate cross-functional teams.
• Leverage engineers, knowledge bases, and other tools for effective solutions.
• Create and maintain knowledge base content for consistent problem-solving.
• Exchange technical insights and learnings with colleagues and stay informed on new technologies.
• Identify renewal risks and work with teams to address concerns and support renewals.
• Collaborate with sales to identify opportunities for account expansion.
• Use AI to improve decision-making, workflows, and business outcomes.

Skills

Hebrew and English fluency

Customer-focused

Technical troubleshooting

Strong communication

AI-enabled decision-making

Collaborative teamwork

Education

Bachelor's degree or equivalent practical experience

CS degree (nice-to-have)

Tools

Windows Server

Enterprise web technologies

Security operations infrastructure

Linux/macOS knowledge (nice-to-have)

Job description

Our partner is looking for a Technical Account Manager - Mid-Market (Hebrew Speaking) based in Switzerland.

Join a customer-focused cybersecurity team dedicated to helping organizations strengthen their security posture and prevent cyber threats. As a Technical Account Manager, you will serve as a trusted technical advisor to mid-market customers across Europe, helping them maximize the value of their security solutions. You will guide customers through onboarding, provide proactive technical support, and recommend best practices to improve platform adoption and performance. Working closely with support, engineering, and sales teams, you will resolve complex technical issues and advocate for customer needs. Your ability to communicate fluently in Hebrew and English will be essential to building strong relationships with customers at every organizational level. This remote opportunity combines technical problem-solving, customer success, and collaboration in a fast-moving cybersecurity environment.

Accountabilities

• Serve as the primary technical contact for mid-market customers, complementing customer support teams across the EMEA region.
• Onboard new customers and guide them through platform adoption, configuration, and best practices.
• Conduct periodic platform health checks, provide product training, and recommend improvements to customer security operations.
• Advocate for customer needs by documenting feedback and coordinating with relevant internal stakeholders.
• Build relationships with stakeholders at all levels, from Security Operations Center (SOC) teams to executive leadership.
• Investigate technical issues, provide recommendations, develop action plans, and follow up to ensure timely resolution.
• Escalate complex or critical cases when necessary and coordinate cross-functional teams to drive resolution.
• Leverage internal technical experts, engineering resources, knowledge bases, and other tools to deliver effective solutions.
• Create and maintain knowledge base content to share technical learnings and support consistent problem-solving.
• Exchange technical insights and best practices with colleagues while staying informed about emerging technologies and complementary security solutions.
• Identify potential customer renewal risks and work with internal teams to address concerns and support successful renewals.
• Collaborate with sales teams to identify opportunities for account expansion.
• Use AI technologies to improve decision-making, streamline workflows, increase efficiency, and support business outcomes.

Requirements

The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and the ability to communicate complex technical concepts clearly. You should be proactive, collaborative, and comfortable managing customer relationships while coordinating technical resolutions in a dynamic cybersecurity environment.

• Bachelor's degree or equivalent practical experience.
• Native or fluent proficiency in both Hebrew and English.
• Experience working with Windows Server operating systems.
• Knowledge of enterprise web technologies, cybersecurity, and modern IT infrastructure.
• Strong customer service skills and the ability to establish technical credibility quickly.
• Excellent written and verbal communication skills.Demonstrated problem-solving abilities and sound technical judgment.
• Collaborative approach and commitment to customer success.
• Proven experience using AI technologies to enhance workflows, decision-making, operational efficiency, or business results.
• Willingness and ability to travel up to 25%.

Nice-to-have qualifications

• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• CISSP or ITIL certification.
• At least 3 years of experience in Customer Success, Technical Support, or Technical Account Management within a SaaS organization.
• Advanced knowledge of Linux and macOS platforms.

Benefits

• Competitive compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and paid time off allowances.
• Paid parental and adoption leave.
• Professional development and career growth opportunities across roles and experience levels.
• Employee networks, local community groups, and volunteering opportunities.
• A collaborative workplace culture focused on inclusion, connection, and innovation.
• Remote work arrangement, with travel requirements of up to 25%.