Remote Premium Support Account Manager

Jobgether; Schweiz; À distance; CHF 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Fully remote work arrangement

Full-time employment

Opportunity to work with AI-powered工具

Résumé du poste

Jobgether in Switzerland is seeking a Premium Support Account Manager to own the experience of a dedicated portfolio of premium users. You will manage email, live chat, and phone interactions to deliver personalized, high-quality support and drive retention.

You will use AI-powered tools to streamline routine tasks, handle complex cases, and share customer insights with product teams to influence improvements in an international, fully remote environment.

Qualifications

• At least 2 years of experience in customer support, account management, sales, customer success, or a related customer-facing role.
• English proficiency at B2 level or above, with strong written communication skills and the confidence to participate in phone calls.
• Experience with premium or VIP customers is highly valued.
• Ability to explain complex topics clearly and concisely to customers with varying levels of technical knowledge.
• Proven ability to work independently in a remote environment and manage multiple conversations.

Responsabilités

• Build and maintain long-term relationships with a dedicated portfolio of premium users, as their primary point of contact.
• Manage customer interactions from start to finish, resolving routine inquiries and complex support cases, including retention scenarios.
• Communicate via email, online chat, and phone to provide personalized, responsive, high-quality support.
• Leverage AI-powered tools to reduce repetitive work and focus on problem-solving and relationship management.
• Write engaging, personalized messages with clear calls to action and explain complex issues in accessible language.
• Identify customer needs and recurring issues, sharing insights with internal teams to improve products and user experience.
• Support customer retention by understanding user concerns and proactively improving satisfaction.

Connaissances

Excellent written English

Strong communication

Active listening

Objection handling

Outils

Zendesk

Description du poste

Jobgether in Switzerland is seeking a Premium Support Account Manager to own the experience of a dedicated portfolio of premium users. You will manage email, live chat, and phone interactions to deliver personalized, high-quality support and drive retention.

You will use AI-powered tools to streamline routine tasks, handle complex cases, and share customer insights with product teams to influence improvements in an international, fully remote environment.