Remote Tech Support Specialist for Customers & Partners

Quickline; Nidau; Hybrid; CHF 65.000 - 92.000; Vollzeit

Benefits dieser Stelle

Home office

Flexible working time models

Near public transport

Modern Lake Biel office

Training and education support

Discounted Quickline products

Zusammenfassung

Quickline in Switzerland is looking for a Technical Customer Support Agent to be the first point of contact for technical questions, analyze errors with modern tools, and help develop our knowledge base and processes.

You will handle inquiries by phone and text, assist customers and partners in technical matters, and contribute to continuous improvement in a fast-paced team environment.

Qualifikationen

• Technical training or proven professional experience in this field.
• Knowledge of internet setup (TV, email, antivirus, firewalls) and mobile devices.
• Strong Windows and Mac OS knowledge; basic network know-how.
• Direct customer contact and able to stay organized in hectic situations.
• Team player with precise, reliable working methods and proactive support.
• Open to shift work (excluding nights).
• Very good German skills, spoken and written.
• Good spoken French skills.

Aufgaben

• Handling technical enquiries by phone and in writing.
• Supporting our customers and partners in technical matters.
• Error analysis using modern tools.
• Contributing to the knowledge base and processes.

Kenntnisse

Technical training

Internet setup knowledge

Windows & Mac OS knowledge

Customer-facing

Team player

Shift work

German fluency

French basics

Tools

Networking basics

Jobbeschreibung

Quickline in Switzerland is looking for a Technical Customer Support Agent to be the first point of contact for technical questions, analyze errors with modern tools, and help develop our knowledge base and processes.

You will handle inquiries by phone and text, assist customers and partners in technical matters, and contribute to continuous improvement in a fast-paced team environment.