Technical Customer Support Agent

Quickline; Nidau; Hybrid; CHF 65.000 - 92.000; Vollzeit

Benefits dieser Stelle

Home office

Flexible working time models

Near public transport

Modern Lake Biel office

Training and education support

Discounted Quickline products

Zusammenfassung

Quickline in Switzerland is looking for a Technical Customer Support Agent to be the first point of contact for technical questions, analyze errors with modern tools, and help develop our knowledge base and processes.

You will handle inquiries by phone and text, assist customers and partners in technical matters, and contribute to continuous improvement in a fast-paced team environment.

Qualifikationen

• Technical training or proven professional experience in this field.
• Knowledge of internet setup (TV, email, antivirus, firewalls) and mobile devices.
• Strong Windows and Mac OS knowledge; basic network know-how.
• Direct customer contact and able to stay organized in hectic situations.
• Team player with precise, reliable working methods and proactive support.
• Open to shift work (excluding nights).
• Very good German skills, spoken and written.
• Good spoken French skills.

Aufgaben

• Handling technical enquiries by phone and in writing.
• Supporting our customers and partners in technical matters.
• Error analysis using modern tools.
• Contributing to the knowledge base and processes.

Kenntnisse

Technical training

Internet setup knowledge

Windows & Mac OS knowledge

Customer-facing

Team player

Shift work

German fluency

French basics

Tools

Networking basics

Jobbeschreibung

Would you like to support our customers and partners with your technical know-how? In this role, you are the first point of contact for technical questions, analyse errors using modern tools, and work together with the team to ensure solutions are found quickly and reliably. At the same time, you continuously develop our knowledge and processes.

Technical Customer Support Agent

Your Tasks

• Handling technical enquiries by phone and in writing
• Supporting our customers and partners in technical matters
• Error analysis using the latest tools
• Contributing to the knowledge base and processes

Your Skills

• Technical training or proven professional experience in this field
• Proven knowledge in setting up internet connections (TV, email configurations, antivirus systems, firewalls) as well as operating mobile phones and tablets
• Solid know-how regarding Windows, MAC OSX operating systems and network knowledge
• You love direct contact with customers and keep an overview even in hectic situations
• As a team player with precise and reliable working methods, you support efficiently and successfully
• You appreciate the advantages of shift work (excluding night shifts)
• Very good German skills, spoken and written
• Good spoken French skills

What We Offer

Work and Leisure

• Home office, flexible working time models, close to public transport, modern office by Lake Biel, unpaid leave, holiday purchase

Individual Support

• Support for training and further education, internal know-how transfer

Work Culture

• Flat hierarchies, creative freedom, high degree of autonomy and responsibility, goal-oriented teamwork

Fringe Benefits

• Discounted Quickline products, Reka money, half-fare travelcard, sports facilities, fruit and drinks, discounted shiatsu massages

Why Quickline? Quickline is a Swiss telecommunications provider that has been offering award-winning internet, TV, fixed network and mobile services in Switzerland for over 30 years. With around 200 employees and independent, regionally anchored partners, we provide personal customer service on site in a highly competitive market and connect private customers as well as SMEs with the world.

Your Contact Person

Do you have questions about the position? I am happy to advise you.

Therry Jaberg, Head of Human Resources

[phone]

[e-mail]

We look forward to meeting you! We wish to fill this vacancy without external recruitment agencies.