Onsite IT Support Engineer - White-Glove, EN/FR

Q1 Technologies, Inc.; Genf; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

Q1 Technologies, Inc. is seeking a Drop-In Onsite Support Engineer to deliver hands-on IT support at customer locations in Switzerland. You will handle face-to-face desktop assistance, MS 365 support, hardware troubleshooting, asset management, and VIP user care.

Responsibilities include IMACD activities, device deployments, asset lifecycle tracking, and ServiceNow incident management. Strong English and French language skills are mandatory for effective client interaction and documentation.

Qualifikationen

• Graduate/Diploma in IT with 3-6 years of desktop or field support experience.
• Experience providing hands-on IT support at customer premises is preferred.
• Proficiency with Microsoft 365 apps (Outlook, Teams, OneDrive, Word, Excel, PowerPoint) is required.

Aufgaben

• Provide onsite desktop support, Microsoft 365 support, hardware troubleshooting, and VIP user support.
• Perform IMACD activities and coordinate workstation setups for new hires.
• Manage end-user devices and asset lifecycle, including CMDB updates.
• Support Active Directory, Azure AD, and Microsoft Entra ID administration tasks.
• Log, track, and resolve incidents using ServiceNow while meeting SLAs.

Kenntnisse

End user support

Face-to-face support

Microsoft 365

Active Directory / Azure AD

Security & governance awareness

Ausbildung

Graduate/Diploma in IT

Tools

ServiceNow

CMDB

Jobbeschreibung

Q1 Technologies, Inc. is seeking a Drop-In Onsite Support Engineer to deliver hands-on IT support at customer locations in Switzerland. You will handle face-to-face desktop assistance, MS 365 support, hardware troubleshooting, asset management, and VIP user care.

Responsibilities include IMACD activities, device deployments, asset lifecycle tracking, and ServiceNow incident management. Strong English and French language skills are mandatory for effective client interaction and documentation.