Remote German-Speaking CSR in Greece | Relocation

FH Collective Academy; Zürich; Remote; CHF 22,000 - 34,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Job summary

FH Collective Academy is seeking a Customer Service Representative to join our global online community. The role is fully remote with relocation support to Greece, blending work with the Mediterranean life.

You will provide empathetic German and English customer support, investigate account issues, advocate safety, and use data to improve user experience. A solutions-driven mindset and strong interpersonal skills are essential.

Qualifications

• Fluency in German and English.
• Familiarity with digital platforms; training provided.
• Strong interpersonal and analytical skills.
• Solutions-driven mindset and passion for helping others.

Responsibilities

• Provide empathetic and accurate customer support.
• Investigate account issues and content reports.
• Advocate for community safety and product understanding.
• Use data insights to enhance the user experience.

Skills

German language

English language

Customer service

Interpersonal skills

Analytical skills

Job description

FH Collective Academy is seeking a Customer Service Representative to join our global online community. The role is fully remote with relocation support to Greece, blending work with the Mediterranean life.

You will provide empathetic German and English customer support, investigate account issues, advocate safety, and use data to improve user experience. A solutions-driven mindset and strong interpersonal skills are essential.