Remote French CSR in Greece — Relocation Support

FH Collective Academy; Freiburg; Remote; CHF 22,000 - 30,000; Full time

Benefits offered by this job

Relocation package (EU)

Performance bonus

Job summary

FH Collective Academy is seeking a friendly Customer Service Representative to support a global online community. This fully remote role offers relocation support to Greece and an EU flight package to help you settle quickly.

You will handle customer inquiries in French and English, investigate issues, advocate for community safety, and use data insights to improve the user experience in a dynamic international team.

Qualifications

• Fluency in French and English.
• Experience in customer support is beneficial.
• Ability to investigate account issues and reports.
• Strong interpersonal and analytical skills.
• Solutions-driven mindset and desire to help others.

Responsibilities

• Provide empathetic and accurate customer support
• Investigate account issues and content reports
• Advocate for community safety and product understanding
• Use data insights to enhance the user experience

Skills

Fluent in French

Fluent in English

Customer service

Analytical skills

Interpersonal skills

Job description

FH Collective Academy is seeking a friendly Customer Service Representative to support a global online community. This fully remote role offers relocation support to Greece and an EU flight package to help you settle quickly.

You will handle customer inquiries in French and English, investigate issues, advocate for community safety, and use data insights to improve the user experience in a dynamic international team.