Customer Support Specialist 30 - 40% (f/m/d)

Hitachi; Wettingen; On-site; CHF 34,000 - 44,000; Part time

Job summary

Hitachi Energy, High Voltage Products, is seeking a Customer Service Representative in Wettingen to serve as the central contact for customer orders from receipt through delivery. You will coordinate with Production Planning and internal teams, manage orders in SAP, maintain master data, and support exception management, credit blocks, and payment inquiries.

Fluency in German and English and ERP experience are preferred.

Qualifications

• Commercial or business qualification, or equivalent.
• Experience in Customer Service or Order Management is an advantage.
• Customer-oriented mindset with a strong commitment to delivering excellent service.
• Fluent German and English; additional languages are a plus.
• Experience with SAP or another ERP system is preferred.

Responsibilities

• Act as the central point of contact for customer orders from receipt through delivery, ensuring a smooth order lifecycle.
• Review, process, and manage customer orders in SAP, including workflow execution and master data maintenance.
• Coordinate with Production Planning and internal stakeholders to meet delivery schedules while balancing expectations.
• Build strong customer relationships through proactive communication on order status, dates, changes, and updates.
• Manage changes, clarify incomplete orders, and ensure accurate execution via cross-functional coordination.
• Assist with credit blocks, overdue invoices, and unclear payments in collaboration with related departments.
• Partner with Sales, Export, Production, Packaging, Quality, and other teams on special projects and express shipments.
• Contribute to continuous improvement initiatives, including automation and process optimization activities.

Skills

Customer service mindset

Strong communication

Organizational skills

Coordination skills

Independent work

Education

Commercial or business qualification

Tools

SAP

Job description

Location:

Wettingen, Aargau, Switzerland

Job ID:

R0137395

Date Posted:

2026-10-21

Company Name:

HITACHI ENERGY LTD

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule:

Part time

Remote:

No

Job Description:

The opportunity

Hitachi Energy, High Voltage Products, is renowned worldwide as a specialist for power transmission and distribution. The Service unit is responsible for the worldwide after sales support of generator circuit-breaker (GCB) systems and gas insulated switchgears (GIS), including training, installation and commissioning, scheduled maintenance, added value services, troubleshooting, extensions, retrofits and replacements

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This role serves as the central point of contact for customer orders from receipt through delivery and requires close collaboration with customers and internal stakeholders. The ideal candidate has a strong customer focus, excellent organizational skills, and enjoys working in a dynamic environment where effective communication and coordination are key to success. Join our team.

How you will make an impact

• Act as the central point of contact for customer orders from receipt through delivery, ensuring a smooth and efficient order lifecycle


• Review, process, and manage customer orders in SAP, including workflow execution and maintenance of relevant master data


• Coordinate closely with Production Planning and other internal stakeholders to achieve optimal delivery schedules while balancing customer expectations and operational requirements


• Build strong customer relationships through proactive communication regarding order status, delivery dates, changes, and updates


• Manage customer-requested changes, clarify incomplete or unclear orders, and ensure accurate execution through effective cross-functional coordination


• Support the resolution of credit blocks, overdue invoices, and unclear incoming payments in collaboration with the relevant departments


• Partner with Sales, Export, Production, Packaging, Quality, and other internal teams to support special projects, express shipments, and customer-specific requirements


• Contribute to continuous improvement initiatives, including automation projects, process optimization activities (e.g. REIWA), and Quality/CCRP-related tasks


• Drive operational excellence through efficient communication, strong coordination, and a customer-focused approach

Your background

• Commercial or business qualification, or equivalent


• Previous experience in Customer Service, Order Management, Sales Support, or a similar role is an advantage


• Customer-oriented mindset with a strong commitment to delivering excellent service


• Strong communication, organizational, and coordination skills


• Ability to work independently while maintaining effective collaboration within a team environment


• Experience with SAP or another ERP system is preferred


• Good knowledge of Microsoft Office applications


• Fluent German and English language skills; additional languages are an advantage


• Structured, reliable, and proactive working style with strong attention to detail

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi’s Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.