Customer Support Specialist 30 - 40% (f/m/d)

Hitachi Automotive Systems Americas, Inc.; Wettingen; On-site; CHF 70,000 - 90,000; Part time

Job summary

Hitachi Energy is seeking a Customer Service Representative in Wettingen, Switzerland. The role centers on handling customer orders from receipt to delivery, coordinating with production planning and other internal teams to ensure smooth execution.

You will manage orders in SAP, maintain master data, and communicate proactively with customers about status, delivery dates, and any changes. Fluency in German and English is essential, with additional languages a plus.

Qualifications

• Commercial or business qualification or equivalent.
• Experience in Customer Service, Order Management, or Sales Support is advantageous.
• Fluent German and English; additional languages are a plus.

Responsibilities

• Act as the central point of contact for customer orders from receipt through delivery, ensuring a smooth and efficient order lifecycle.
• Review, process, and manage customer orders in SAP, including workflow execution and maintenance of relevant master data.
• Coordinate closely with Production Planning and other internal stakeholders to achieve optimal delivery schedules while balancing customer expectations and operational requirements.
• Build strong customer relationships through proactive communication regarding order status, delivery dates, changes, and updates.
• Manage customer-requested changes, clarify incomplete or unclear orders, and ensure accurate execution through effective cross-functional coordination.
• Support the resolution of credit blocks, overdue invoices, and unclear incoming payments in collaboration with the relevant departments.
• Partner with Sales, Export, Production, Packaging, Quality, and other internal teams to support special projects, express shipments, and customer-specific requirements.
• Contribute to continuous improvement initiatives, including automation projects, process optimization activities (e.g. REIWA), and Quality/CCRP-related tasks.
• Drive operational excellence through efficient communication, strong coordination, and a customer-focused approach.

Skills

Customer Service

Order Management

Sales Support

Communication

Organizational skills

Coordination

Microsoft Office

Education

Commercial or business qualification

Tools

SAP

ERP system

Microsoft Office

Job description

Location: Wettingen, Aargau, Switzerland

Job ID: R0137395

Date Posted: 2026-10-21

Company Name: HITACHI ENERGY LTD

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Part time

Remote: No

Job Description: The opportunity Hitachi Energy, High Voltage Products, is renowned worldwide as a specialist for power transmission and distribution. The Service unit is responsible for the worldwide after sales support of generator circuit-breaker (GCB) systems and gas insulated switchgears (GIS), including training, installation and commissioning, scheduled maintenance, added value services, troubleshooting, extensions, retrofits and replacements

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This role serves as the central point of contact for customer orders from receipt through delivery and requires close collaboration with customers and internal stakeholders. The ideal candidate has a strong customer focus, excellent organizational skills, and enjoys working in a dynamic environment where effective communication and coordination are key to success.

How you will make an impact

• Act as the central point of contact for customer orders from receipt through delivery, ensuring a smooth and efficient order lifecycle
• Review, process, and manage customer orders in SAP, including workflow execution and maintenance of relevant master data
• Coordinate closely with Production Planning and other internal stakeholders to achieve optimal delivery schedules while balancing customer expectations and operational requirements
• Build strong customer relationships through proactive communication regarding order status, delivery dates, changes, and updates
• Manage customer-requested changes, clarify incomplete or unclear orders, and ensure accurate execution through effective cross-functional coordination
• Support the resolution of credit blocks, overdue invoices, and unclear incoming payments in collaboration with the relevant departments
• Partner with Sales, Export, Production, Packaging, Quality, and other internal teams to support special projects, express shipments, and customer-specific requirements
• Contribute to continuous improvement initiatives, including automation projects, process optimization activities (e.g. REIWA), and Quality/CCRP-related tasks
• Drive operational excellence through efficient communication, strong coordination, and a customer-focused approach

Your background

• Commercial or business qualification, or equivalent
• Previous experience in Customer Service, Order Management, Sales Support, or a similar role is an advantage
• Customer-oriented mindset with a strong commitment to delivering excellent service
• Strong communication, organizational, and coordination skills
• Ability to work independently while maintaining effective collaboration within a team environment
• Experience with SAP or another ERP system is preferred
• Good knowledge of Microsoft Office applications
• Fluent German and English language skills; additional languages are an advantage
• Structured, reliable, and proactive working style with strong attention to detail

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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