Customer Support Specialist 30 - 40% (f/m/d)

Hitachi Energy Ltd.; Wettingen; Hybrid; CHF 60,000 - 90,000; Part time

Job summary

Hitachi Energy Ltd. is seeking a Customer Support Specialist to act as the central contact for customer orders from receipt through delivery. You will work across teams to ensure smooth order flow, accurate SAP processing, and proactive communication with customers.

The role emphasizes collaboration with Production Planning and Sales, with a focus on delivering excellent service in a dynamic environment. German and English fluency are required.

Qualifications

• Commercial or business qualification or equivalent.
• Experience in Customer Service, Order Management or Sales Support is advantageous.
• Fluent German and English; good communication skills required.

Responsibilities

• Act as central contact for customer orders from receipt through delivery.
• Review, process and manage orders in SAP with workflow and master data maintenance.
• Coordinate with Production Planning and internal teams to optimize delivery schedules.
• Build strong customer relationships with proactive status updates.
• Handle order changes, clarify incomplete orders, and ensure accurate execution.
• Support credit blocks, overdue invoices and payment clarifications with relevant departments.
• Collaborate with Sales, Export, Production, Packaging, Quality on special projects and express shipments.
• Contribute to continuous improvement and process optimization initiatives.

Skills

Communication

Organizational skills

Coordination skills

Customer focus

Education

Business or commercial qualification

Tools

SAP

Microsoft Office

Job description

Customer Support Specialist 30 - 40% (f/m/d)

Hitachi Energy, High Voltage Products, is renowned worldwide as a specialist for power transmission and distribution. The Service unit is responsible for the worldwide after sales support of generator circuit-breaker (GCB) systems and gas insulated switchgears (GIS), including training, installation and commissioning, scheduled maintenance, added value services, troubleshooting, extensions, retrofits and replacements

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This role serves as the central point of contact for customer orders from receipt through delivery and requires close collaboration with customers and internal stakeholders. The ideal candidate has a strong customer focus, excellent organizational skills, and enjoys working in a dynamic environment where effective communication and coordination are key to success.

How you will make an impact

• Act as the central point of contact for customer orders from receipt through delivery, ensuring a smooth and efficient order lifecycle
• Review, process, and manage customer orders in SAP, including workflow execution and maintenance of relevant master data
• Coordinate closely with Production Planning and other internal stakeholders to achieve optimal delivery schedules while balancing customer expectations and operational requirements
• Build strong customer relationships through proactive communication regarding order status, delivery dates, changes, and updates
• Manage customer-requested changes, clarify incomplete or unclear orders, and ensure accurate execution through effective cross-functional coordination
• Support the resolution of credit blocks, overdue invoices, and unclear incoming payments in collaboration with the relevant departments
• Partner with Sales, Export, Production, Packaging, Quality, and other internal teams to support special projects, express shipments, and customer-specific requirements
• Contribute to continuous improvement initiatives, including automation projects, process optimization activities (e.g. REIWA), and Quality/CCRP-related tasks
• Drive operational excellence through efficient communication, strong coordination, and a customer-focused approach

Your background

• Commercial or business qualification, or equivalent
• Previous experience in Customer Service, Order Management, Sales Support, or a similar role is an advantage
• Customer-oriented mindset with a strong commitment to delivering excellent service
• Strong communication, organizational, and coordination skills
• Ability to work independently while maintaining effective collaboration within a team environment
• Experience with SAP or another ERP system is preferred
• Good knowledge of Microsoft Office applications
• Fluent German and English language skills; additional languages are an advantage
• Structured, reliable, and proactive working style with strong attention to detail

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.