Owner Host Specialist (m/f/d)

Andermatt Swiss Alps AG; Andermatt; Remoto; CHF 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Andermatt Swiss Alps AG seeks an experienced Owner Services professional to serve as the primary contact for owners, ensuring a warm and polished experience throughout their stay. You will build lasting relationships, coordinate bespoke concierge services, and welcome guests from arrival to departure with a seamless, personalized touch.

Responsibilities include recommending activities, coordinating with internal and external partners, handling inquiries with empathy, and contributing to a

Competenze

• Completed professional training in hospitality, tourism, hotel management or a comparable qualification.
• Several years of experience in guest services, concierge, front office, customer relations or a similar role.
• A genuine passion for hospitality with a talent for building long-term relationships.
• A strong service mindset with a warm, confident and professional manner.
• Excellent organisational skills and a structured, independent approach to work.
• Flexible with varied hours, including weekends during peak season (7 days a week 08:00–20:00).
• Resilient and solution-oriented in a dynamic environment.
• Very good command of German and English, both written and spoken; additional languages a plus.
• Experience with CRM or property management systems and MS Office skills.

Mansioni

• Act as a personal point of contact for owners, delivering warm, attentive service.
• Build and maintain long-term relationships and create exceptional experiences.
• Coordinate lifestyle and concierge services: reservations, transport, housekeeping and more.
• Welcome and support owners on arrival, during stay and departure for a seamless experience.
• Recommend leisure, sports, dining and regional experiences to inspire exploration.
• Coordinate requests with internal departments and external partners end-to-end.
• Handle enquiries, requests and feedback with professionalism and empathy.
• Contribute to an active Owner Community through events and experiences.
• Maintain owner information, preferences and histories in systems; support admin processes.

Conoscenze

Guest services experience

Relationship building

Communication skills

Organisational skills

Flexibility with hours

German and English proficiency

Problem solving and resilience

Team player

Formazione

Completed professional training in hospitality, tourism, hotel management or a comparable qualification

Strumenti

CRM / property management systems

MS Office

Descrizione del lavoro

• Act as a personal point of contact for our owners, providing warm, attentive and professional service throughout their stay
• Build and maintain long-term relationships with our owners and create exceptionalexperiences through outstanding service
• Coordinate individual lifestyle and concierge services such as reservations, transportation, housekeeping and other services
• Welcome and support our owners on arrival, during their stay and when they depart, ensuring a seamless and personal experience
• Recommend leisure, sports, dining and lifestyle experiences and inspire the peopleto discover everything the Andermatt region has to offer
• Coordinate requests efficiently with internal departments and external partners, ensuring a seamless experience from start to finish
• Handle enquiries, requests and feedback with professionalism, empathy and a solution-oriented mindset
• Contribute to building a vibrant Owner Community by supporting activities, events and special experiences
• Maintain owner information, personal preferences and service histories accurately and consistently in our systems
• Support administrative processes such as invoicing and reporting, as well as the management of access permissions and key cards
• Identify opportunities for improvement and contribute your own ideas to continuously enhance our Owner Experience

What you bring in

• Completed professional training in hospitality, tourism, hotel management or a comparable qualification
• Several years of experience in guest services, concierge, front office, customer relations or a similar role
• A genuine passion for hospitality and a natural ability to build strong, long-term relationships
• A strong service mindset combined with a confident, warm and professional manner
• Excellent organisational skills and a structured, independent approach to work
• Flexibility and a willingness to work varied hours: particularly during peak season, our Owner & Guest Service operates 7 days a week from 08:00 to 20:00. The role therefore requires a high degree of flexibility and a willingness to work weekends
• Resilience and a solution-oriented mindset, even in a dynamic environment
• Very good command of German and English, both written and spoken; additional languages are an advantage
• Experience with CRM or property management systems is highly desirable also good MS Office skills