Coordinator Andermatt Experiences Hub (f/m/d) 80-100 %

Andermatt Swiss Alps AG; Andermatt; On-site; CHF 52,000 - 78,000; Full time

Job summary

Andermatt Swiss Alps AG seeks a Coordinator for the Andermatt Experiences Hub to warmly welcome guests, manage bookings and guide experiences. You will advise, sell and support guests and owners with premium service and knowledge of local activities.

Responsibilities include handling direct bookings, recording guest details, serving Alpine Wellness tea, merchandising and coordinating with Owner Services when needed. Weekend availability is expected.

Qualifications

• Completed vocational education in hospitality or a related field
• 2–3 years of guest-facing hospitality experience
• Knowledge of Andermatt experiences and partner services
• Confident use of booking, CRM, POS, payment and inventory systems
• Premium service mindset for tea, lounge and retail
• Proactive, composed and commercially minded service attitude
• Fluent German and English; other languages are a plus
• Weekend and peak-season availability

Responsibilities

• Welcome guests proactively and warmly and advise, book, assist and sell as needed
• Ask focused questions about group, interests, activity level, weather, time, accessibility and budget
• Recommend concise selection of experiences with timing, requirements, price and partner responsibilities
• Process approved direct bookings and payments and refer specialist offers onward
• Record guest details, bookings and follow-ups in systems
• Prepare and serve Alpine Wellness tea and beverages per recipe
• Present and sell ASA, Golf and tea merchandise and support stock counts
• Recognise returning owners and hand over requests to Owner Services
• Respond professionally to service failures and escalate complaints, safety concerns and complex requests
• Stay up to date on seasonal experiences, events, weather and partner terms
• Support other areas of Andermatt Experiences when needed

Skills

German (Fluent)

English (Fluent)

Premium service mindset

Sales & upselling

Booking system

CRM

POS

Inventory systems

Education

Hospitality qualification

Tools

Booking system

CRM

POS

Inventory systems

Job description

At the Andermatt Experiences Hub, guests and owners find personal advice, selected experiences and a tea lounge where people like to linger. As Coordinator Andermatt Experiences Hub, you are the face of this new, year-round touchpoint. You advise, book, host and sell with knowledge, composure and a feel for the person in front of you. That is how a visit becomes an experience people remember.

Coordinator Andermatt Experiences Hub (f/m/d) 80-100 % Your contribution to our success,

• You welcome guests, owners and visitors proactively and warmly and quickly recognise whether they need advice, a booking, owner support, lounge hospitality or retail information.
• You ask focused questions about group, interests, activity level, weather, available time, accessibility and budget.
• You recommend a concise selection of relevant experiences and clearly explain timing, requirements, price, availability and partner responsibilities.
• You process approved direct bookings and payments accurately and refer specialist or partner-operated offers onwards.
• You record guest details, bookings, commissions and follow-ups cleanly in our systems.
• You prepare and serve our Alpine Wellness tea and soft drink offer according to our recipe, presentation and hygiene standards.
• You present and sell selected ASA, Golf and tea merchandise and support receiving, replenishment and stock counts.
• You recognise returning owners, apply approved hospitality gestures and hand over requests outside the Hub to Owner Services.
• You respond professionally to service failures and promptly escape complaints, safety concerns and complex requests.
• You stay up to date on seasonal experiences, events, weather, partner terms, operating hours and destination news.
• Where needed, you also support other areas of Andermatt Experiences.

What you bring in,

• Completed vocational education or professional qualification in hospitality, tourism, travel, retail or another customer service field
• 2 to 3 years of experience in hospitality, concierge, tourism, travel sales, retail or a comparable guest-facing environment
• Detailed knowledge of Andermatt experiences, seasonal conditions and partner services
• Confident use of booking, CRM, POS, payment and basic inventory systems
• Consultative selling with clear explanation of products and practical requirements
• A feel for premium service in tea, lounge and retail, including hygiene and presentation standards
• A proactive, composed and commercially minded service attitude
• Fluent German and English, further languages are an advantage
• Availability for weekends and peak seasons

Workplace: Andermatt, Contract: Unlimited, Job start: per 26.11.2026 oder nach Vereinbarung, Any questions?, Our Senior HR Recruiter Matthias Lorenz-Binondo will be happy to answer them by phone at 041 888 15 79.