Onsite IT Specialist — Zurich | Flexible Hours & Growth

Beyond Gravity

Zürich

Hybrid

CHF 85,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

Flexible working hours

Mobile working

5 weeks vacation

Professional development

Public transport contributions

Paid parental leave

Vacation days purchase

Job summary

Beyond Gravity, Zürich Flughafen location, seeks an IT professional to deliver 2nd-level support for Windows-based apps and workplace tech. You’ll manage devices, accounts, access, and IT assets while supporting global IT projects and service improvements.

Requirements include a Bachelor's in IT or equivalent, 3–5 years’ IT support experience, and strong Windows, M365, AD, Intune, and networking skills. Fluency in English and local language is expected.

Qualifications

Bachelor's degree in IT or equivalent technical education is required.
3–5 years of experience in IT support, field services or workplace technology environments.
Knowledge of Windows environments, M365, AD, Intune and endpoint management is essential.

Responsibilities

Provide advanced 2nd-level support for Windows-based applications, end-user devices and workplace technologies.
Act as an escalation point for complex incidents and technical issues, ensuring timely resolution in line with agreed Service Levels.
Manage and support laptops, desktops, mobile devices, peripherals and collaboration solutions, including Microsoft Teams and telephony.
Administer user accounts, access rights and permissions across enterprise systems.
Manage the IT asset lifecycle, including procurement, deployment, inventory, audits, maintenance and disposal.
Maintain local IT infrastructure, including network connectivity, switches, Wi-Fi and site services.
Ensure accurate IT asset and CMDB records, coordinate IT stock and manage supplier activities.
Lead and support local and global IT projects, including infrastructure installations, office relocations, site expansions and technology rollouts.
Perform advanced troubleshooting and root cause analysis, driving continuous improvements in IT services and infrastructure.
Collaborate with internal IT teams, external service providers and business stakeholders, while sharing technical knowledge and supporting colleagues.