Onsite IT Specialist - Windows & Network Support

Beyond Gravity; Kloten; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Mobile working

5 weeks vacation

Public transport contributions

Maternity/Paternity leave

Job summary

Beyond Gravity, located at Zürich Flughafen, seeks an experienced IT professional to provide advanced 2nd‑level support for Windows-based applications and workplace technologies. You will manage devices, accounts, and the IT asset lifecycle while collaborating with global IT teams.

You will drive continuous improvement, support infrastructure projects, and ensure service levels are met across local and global operations. Fluency in English and local language preferred.

Qualifications

• Bachelor's degree in IT, Computer Science or equivalent technical education.

Responsibilities

• Provide advanced 2nd-level support for Windows-based applications, end-user devices and workplace technologies.
• Act as an escalation point for complex incidents and technical issues, ensuring timely resolution in line with agreed Service Levels.
• Manage and support laptops, desktops, mobile devices, peripherals and collaboration solutions, including Microsoft Teams and telephony.
• Administer user accounts, access rights and permissions across enterprise systems.
• Manage the IT asset lifecycle, including procurement, deployment, inventory, audits, maintenance and disposal.
• Maintain local IT infrastructure, including network connectivity, switches, Wi-Fi and site services.
• Ensure accurate IT asset and CMDB records, coordinate IT stock and manage supplier activities.
• Lead and support local and global IT projects, including infrastructure installations, office relocations, site expansions and technology rollouts.
• Perform advanced troubleshooting and root cause analysis, driving continuous improvements in IT services and infrastructure.
• Collaborate with internal IT teams, external service providers and business stakeholders, while sharing technical knowledge and supporting colleagues.

Skills

Windows environments

Microsoft 365

Active Directory

Intune

Endpoint management

Network technologies

IT asset management

Troubleshooting

Communication

Education

Bachelor's degree in IT/Computer Science

Tools

Windows

Microsoft 365

Active Directory

Intune

Endpoint management

LAN/WAN

Wi‑Fi

DNS

DHCP

VPN

Job description

Beyond Gravity, located at Zürich Flughafen, seeks an experienced IT professional to provide advanced 2nd‑level support for Windows-based applications and workplace technologies. You will manage devices, accounts, and the IT asset lifecycle while collaborating with global IT teams.

You will drive continuous improvement, support infrastructure projects, and ensure service levels are met across local and global operations. Fluency in English and local language preferred.