IT Support Specialist — Windows, Mac & Networking (Zurich)

BCIC Swiss; Zürich; Híbrido; CHF 65.000 - 90.000; Jornada completa

Descripción de la vacante

BCIC Swiss GmbH in Zurich is seeking an IT Support Specialist for on-site duties. You will provide first- and second-level support, manage incidents via ticketing systems, and coordinate with third‑party vendors on AV issues.

The role requires German and English fluency (minimum B2), several years in IT, and a valid Swiss work permit. You will support Windows, Office, Cisco Jabber, macOS users, and printers/hardware in a fast‑paced environment.

Formación

• Must hold a valid work permit in Switzerland.
• Several years of experience in the IT field.
• Fluency in German & English language (Min B2 Level).

Responsabilidades

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Conocimientos

Troubleshooting

Problem Solving

Help desk

Ticketing systems

Windows support

macOS support

Networking

Herramientas

Cisco Jabber

Descripción del empleo

BCIC Swiss GmbH in Zurich is seeking an IT Support Specialist for on-site duties. You will provide first- and second-level support, manage incidents via ticketing systems, and coordinate with third‑party vendors on AV issues.

The role requires German and English fluency (minimum B2), several years in IT, and a valid Swiss work permit. You will support Windows, Office, Cisco Jabber, macOS users, and printers/hardware in a fast‑paced environment.