Junior IT Service Desk Engineer - Mac & Windows (Zurich)

Open Systems AG

Zürich

On-site

CHF 65,000 - 90,000

Full time

3 days ago

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Job summary

Open Systems AG in Zurich is seeking a junior IT Service Desk professional to support colleagues with macOS, Windows, and Microsoft 365. You’ll own tickets end-to-end and help maintain a smooth workplace tech environment.

You’ll set up and support MacBook Pro and Windows devices, resolve authentication issues, and collaborate with IT Operations and Engineering to improve processes. English communication is essential, on-site at the Zurich HQ.

Qualifications

2+ years of IT Service Desk or End-User Support.
Troubleshoot macOS and Windows issues, incl. setup & peripherals.
Experience with Microsoft 365, user accounts, authentication & collaboration tools.
Experience with an IT ticketing system.
Strong customer service mindset and clear communication.
Proficient English; on-site in Zurich.

Responsibilities

Be the first point of contact for IT support, assisting colleagues with macOS, Windows, and collaboration tools.
Take ownership of tickets from start to finish and update stakeholders as needed.
Set up and support MacBook Pro and Windows devices (onboarding/offboarding, enrollment, replacements).
Use Jamf Pro, Microsoft Intune, Entra ID, and Jira Service Management to keep tech running smoothly.
Improve documentation, self-service options, and support processes.
Identify recurring issues and opportunities to improve the employee IT experience.