IT Onsite Specialist (all genders)

Beyond Gravity; Zürich; Hybrid; CHF 85,000 - 110,000; Full time

Benefits offered by this job

Flexible working hours

Mobile working

5 weeks vacation

Professional development

Public transport contributions

Paid parental leave

Vacation days purchase

Job summary

Beyond Gravity, Zürich Flughafen location, seeks an IT professional to deliver 2nd-level support for Windows-based apps and workplace tech. You’ll manage devices, accounts, access, and IT assets while supporting global IT projects and service improvements.

Requirements include a Bachelor's in IT or equivalent, 3–5 years’ IT support experience, and strong Windows, M365, AD, Intune, and networking skills. Fluency in English and local language is expected.

Qualifications

• Bachelor's degree in IT or equivalent technical education is required.
• 3–5 years of experience in IT support, field services or workplace technology environments.
• Knowledge of Windows environments, M365, AD, Intune and endpoint management is essential.

Responsibilities

• Provide advanced 2nd-level support for Windows-based applications, end-user devices and workplace technologies.
• Act as an escalation point for complex incidents and technical issues, ensuring timely resolution in line with agreed Service Levels.
• Manage and support laptops, desktops, mobile devices, peripherals and collaboration solutions, including Microsoft Teams and telephony.
• Administer user accounts, access rights and permissions across enterprise systems.
• Manage the IT asset lifecycle, including procurement, deployment, inventory, audits, maintenance and disposal.
• Maintain local IT infrastructure, including network connectivity, switches, Wi-Fi and site services.
• Ensure accurate IT asset and CMDB records, coordinate IT stock and manage supplier activities.
• Lead and support local and global IT projects, including infrastructure installations, office relocations, site expansions and technology rollouts.
• Perform advanced troubleshooting and root cause analysis, driving continuous improvements in IT services and infrastructure.
• Collaborate with internal IT teams, external service providers and business stakeholders, while sharing technical knowledge and supporting colleagues.

Skills

Windows environments

Microsoft 365

Active Directory

Intune

Endpoint management

Networking (LAN/WAN/Wi-Fi/DNS/DHCP/VPN

Troubleshooting

IT asset management

Server rooms

Infrastructure projects

Technology rollouts

Analytical skills

Communication

English & local language

Education

Bachelor's degree in IT or equivalent

Vocational IT training with relevant experience

Tools

ServiceNow

Microsoft 365 admin tools

Job description

Headquartered in Zurich, Switzerland, Beyond Gravity is not your typical space company. We're a unique blend of agility, speed, and innovation, fusing a start-up mindset with decades of industry expertise and a track record of 100% mission success. Our dynamic team of over 1700 professionals, spread across 13 locations in six countries, is dedicated to pushing the boundaries of what is technically feasible. We're not just building crucial products for the satellites and launchers industry, we’re helping to improve life on earth.

Your Crew

You will join an international IT organization, working closely with local colleagues and global IT teams to ensure reliable and efficient IT operations at our site. As part of a collaborative and service-oriented team, you will support employees across different business functions, contribute to infrastructure projects and help continuously improve our IT services. Together, we ensure that our people have the technology and support they need to develop and manufacture cutting-edge space technologies.

Your Mission

• Provide advanced 2nd-level support for Windows-based applications, end-user devices and workplace technologies.
• Act as an escalation point for complex incidents and technical issues, ensuring timely resolution in line with agreed Service Levels.
• Manage and support laptops, desktops, mobile devices, peripherals and collaboration solutions, including Microsoft Teams and telephony.
• Administer user accounts, access rights and permissions across enterprise systems.
• Manage the IT asset lifecycle, including procurement, deployment, inventory, audits, maintenance and disposal.
• Maintain local IT infrastructure, including network connectivity, switches, Wi-Fi and site services.
• Ensure accurate IT asset and CMDB records, coordinate IT stock and manage supplier activities.
• Lead and support local and global IT projects, including infrastructure installations, office relocations, site expansions and technology rollouts.
• Perform advanced troubleshooting and root cause analysis, driving continuous improvements in IT services and infrastructure.
• Collaborate with internal IT teams, external service providers and business stakeholders, while sharing technical knowledge and supporting colleagues.

Your Profile

• Bachelor's degree in IT, Computer Science or equivalent technical education, alternatively vocational IT training with relevant professional experience.
• 3–5 years of experience in IT support, field services or workplace technology environments.
• Strong knowledge of Windows environments, Microsoft 365, Active Directory, Intune and endpoint management solutions.
• Solid understanding of network technologies, including LAN, WAN, Wi-Fi, DNS, DHCP and VPN.
• Proven experience in troubleshooting hardware, software, mobile devices, collaboration platforms and workplace infrastructure.
• Experience with IT asset management, server rooms, infrastructure projects and technology rollouts.
• Strong analytical and problem-solving skills, with the ability to work independently and take ownership of complex issues.
• Customer-oriented mindset, excellent communication skills and the ability to collaborate across local and global teams.
• Fluent in English and the local language, both written and spoken.

Nice to have:

• CompTIA A+ or ITIL certification.
• Experience with ServiceNow or similar IT Service Management platforms.

Why Beyond Gravity

• Work in an international environment with a global mindset and contribute to technologies that reach beyond Earth.
• Become part of a highly specialized IT team, collaborating with experienced professionals across international locations.
• Support innovative technologies and challenging projects in a unique high-tech industry where reliability and performance matter.
• Experience a hands-on culture that encourages ownership, collaboration and continuous improvement.
• Benefit from attractive employment conditions, including flexible working hours, mobile working, at least five weeks of vacation and opportunities for professional development.
• Enjoy additional benefits such as public transport contributions, fully paid maternity and paternity leave, and the option to purchase additional vacation days.

Are you ready for lift-off?

Our core values - Passionate, Together, and Curious - transform challenges into opportunities. Embark on a journey to transcend the ordinary with us.We‘re actively reviewing candidates and will promptly select the ideal fit for our team.

Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories.

Applications by e-mail cannot be considered. We do not accept dossiers from recruitment agencies for this position.

Location

Zürich Flughafen, ZH, CH

Job Experience Level

Career starters