Desktop Support Engineer -Switzerland

Blupace Tech; Zürich; On-site; CHF 70,000 - 90,000; Full time

Job summary

BlupaceTech is seeking a Desktop Support Engineer based in Zürich to provide onsite and remote end-user support for Windows, Microsoft 365, PCs, printers and network issues. You will perform IMACD tasks, manage incidents in ServiceNow and collaborate with other IT teams to uphold security and service standards.

Fluency in German is required, with 3+ years of experience and a customer-focused approach. This is a 12-month rolling contract with no sponsorship.

Qualifications

• 3+ years of desktop support experience.
• Proficient in Windows, Microsoft 365 and device troubleshooting.
• German language proficiency is a must; Swiss-based role.

Responsibilities

• Provide onsite/remote IT support for desktops, laptops, printers and networks.
• Troubleshoot Windows, Microsoft 365, peripherals and LAN/Wi‑Fi issues.
• Perform IMACD activities including deployments and changes.
• Log incidents in ITSM tools and meet SLAs; escalate as needed.
• Coordinate with Service Desk and other IT teams; maintain asset records.

Skills

Windows

Microsoft 365

Desktop support

LAN/Wi-Fi

Active Directory

ITSM processes

Communication

Tools

ServiceNow

Job description

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working: Looking for Desktop Support Engineer

• It is a Zurich based contractual opportunity, Band 2 engineer.
• Scope Work - Dedicated -12 months rolling contract
• No Sponsorship provided for this role.
• Language proficiency -German language is a must.
• Required Exp. -3+ yrs

Job Description

Provide onsite/remote IT support to end users, ensuring timely resolution of desktop, laptop, software, hardware, and connectivity issues.

Key Responsibilities:

• Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi‑Fi and basic application issues.
• Install, configure, upgrade, replace and troubleshoot end-user devices.
• Perform IMACD activities including installations, moves, additions, changes and decommissions.
• Support device builds, software installation, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
• Escalate complex issues to appropriate L2/L3 resolver teams.
• Maintain asset/inventory records and follow security and IT support procedures.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional, customer-focused support to end users.
• German language skills is a must.
• Preferred Skills: Windows troubleshooting, Microsoft 365, PC hardware, basic networking, Active Directory fundamentals, ServiceNow/ITSM processes, and strong communication skills.