IT Onsite Specialist (all genders)

Beyond Gravity Services AG; Kloten; In loco; CHF 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Mobile working

5 weeks vacation

Public transport contributions

Maternity/Paternity leave

Descrizione del lavoro

Beyond Gravity, located at Zürich Flughafen, seeks an experienced IT professional to provide advanced 2nd‑level support for Windows-based applications and workplace technologies. You will manage devices, accounts, and the IT asset lifecycle while collaborating with global IT teams.

You will drive continuous improvement, support infrastructure projects, and ensure service levels are met across local and global operations. Fluency in English and local language preferred.

Competenze

• Bachelor's degree in IT, Computer Science or equivalent technical education.

Mansioni

• Provide advanced 2nd-level support for Windows-based applications, end-user devices and workplace technologies.
• Act as an escalation point for complex incidents and technical issues, ensuring timely resolution in line with agreed Service Levels.
• Manage and support laptops, desktops, mobile devices, peripherals and collaboration solutions, including Microsoft Teams and telephony.
• Administer user accounts, access rights and permissions across enterprise systems.
• Manage the IT asset lifecycle, including procurement, deployment, inventory, audits, maintenance and disposal.
• Maintain local IT infrastructure, including network connectivity, switches, Wi-Fi and site services.
• Ensure accurate IT asset and CMDB records, coordinate IT stock and manage supplier activities.
• Lead and support local and global IT projects, including infrastructure installations, office relocations, site expansions and technology rollouts.
• Perform advanced troubleshooting and root cause analysis, driving continuous improvements in IT services and infrastructure.
• Collaborate with internal IT teams, external service providers and business stakeholders, while sharing technical knowledge and supporting colleagues.

Conoscenze

Windows environments

Microsoft 365

Active Directory

Intune

Endpoint management

Network technologies

IT asset management

Troubleshooting

Communication

Formazione

Bachelor's degree in IT/Computer Science

Strumenti

Windows

Microsoft 365

Active Directory

Intune

Endpoint management

LAN/WAN

Wi‑Fi

DNS

DHCP

VPN

Descrizione del lavoro

Your Crew

You will join an international IT organization, working closely with local colleagues and global IT teams to ensure reliable and efficient IT operations at our site. As part of a collaborative and service-oriented team, you will support employees across different business functions, contribute to infrastructure projects and help continuously improve our IT services. Together, we ensure that our people have the technology and support they need to develop and manufacture cutting-edge space technologies.

Your Mission

• Provide advanced 2nd-level support for Windows-based applications, end-user devices and workplace technologies.
• Act as an escalation point for complex incidents and technical issues, ensuring timely resolution in line with agreed Service Levels.
• Manage and support laptops, desktops, mobile devices, peripherals and collaboration solutions, including Microsoft Teams and telephony.
• Administer user accounts, access rights and permissions across enterprise systems.
• Manage the IT asset lifecycle, including procurement, deployment, inventory, audits, maintenance and disposal.
• Maintain local IT infrastructure, including network connectivity, switches, Wi-Fi and site services.
• Ensure accurate IT asset and CMDB records, coordinate IT stock and manage supplier activities.
• Lead and support local and global IT projects, including infrastructure installations, office relocations, site expansions and technology rollouts.
• Perform advanced troubleshooting and root cause analysis, driving continuous improvements in IT services and infrastructure.
• Collaborate with internal IT teams, external service providers and business stakeholders, while sharing technical knowledge and supporting colleagues.

Your Profile

• Bachelor's degree in IT, Computer Science or equivalent technical education, alternatively vocational IT training with relevant professional experience.
• 3–5 years of experience in IT support, field services or workplace technology environments.
• Strong knowledge of Windows environments, Microsoft 365, Active Directory, Intune and endpoint management solutions.
• Solid understanding of network technologies, including LAN, WAN, Wi-Fi, DNS, DHCP and VPN.
• Proven experience in troubleshooting hardware, software, mobile devices, collaboration platforms and workplace infrastructure.
• Experience with IT asset management, server rooms, infrastructure projects and technology rollouts.
• Strong analytical and problem-solving skills, with the ability to work independently and take ownership of complex issues.
• Customer-oriented mindset, excellent communication skills and the ability to collaborate across local and global teams.
• Fluent in English and the local language, both written and spoken.

Nice to have:

• CompTIA A+ or ITIL certification.
• Experience with ServiceNow or similar IT Service Management platforms.

Why Beyond Gravity

• Work in an international environment with a global mindset and contribute to technologies that reach beyond Earth.
• Become part of a highly specialized IT team, collaborating with experienced professionals across international locations.
• Support innovative technologies and challenging projects in a unique high-tech industry where reliability and performance matter.
• Experience a hands-on culture that encourages ownership, collaboration and continuous improvement.
• Benefit from attractive employment conditions, including flexible working hours, mobile working, at least five weeks of vacation and opportunities for professional development.
• Enjoy additional benefits such as public transport contributions, fully paid maternity and paternity leave, and the option to purchase additional vacation days.

Are you ready for lift-off?

Our core values - Passionate, Together, and Curious - transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. We‘re actively reviewing candidates and will promptly select the ideal fit for our team.

For questions regarding the recruitment process, please contact: Stefan Hunger

Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories.

Applications by e-mail cannot be considered. We do not accept dossiers from recruitment agencies for this position.

Location:

Zürich Flughafen, ZH, CH

Job Experience Level: Career starters