On-Site System Support Engineer – Diagnostics & Trials

Coopers Group; Rotkreuz; On-site; CHF 90,000 - 120,000; Full time

Job summary

Coopers Group is seeking a technically skilled professional in Rotkreuz to serve as the primary contact for internal customers, installing and servicing Roche Diagnostics systems across development stages.

You will perform IQ/OQ, preventive maintenance, and autonomous troubleshooting in a highly regulated lab environment, with English required and German as a plus for Rotkreuz. GMP/ISO familiarity is beneficial.

Qualifications

• HF or university degree in an engineering or life sciences discipline
• Initial experience in, or willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1 and S2
• First hands-on experience in a technical or mechanical occupation
• Customer- and service-oriented team player with strong communication and collaboration skills, autonomous and proactive
• English proficiency essential; German a plus for Rotkreuz site

Responsibilities

• Serve as a technical expert and primary contact for internal customers regarding all service aspects
• Install Roche Diagnostics systems (hardware and software) across all development phases according to installation manuals in the Roche Diagnostics Knowledge (RDK) database
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair of hardware and software issues
• Manage the deployment and servicing of various systems and their specific configurations
• Ensure comprehensive documentation in accordance with established quality standards
• Provide technical support for global development trials

Skills

Customer focus

Communication

Autonomous

Team player

Regulated environment readiness

Education

Engineering or life sciences degree

Technical vocational training

Tools

RDK Knowledge Database

Job description

Coopers Group is seeking a technically skilled professional in Rotkreuz to serve as the primary contact for internal customers, installing and servicing Roche Diagnostics systems across development stages.

You will perform IQ/OQ, preventive maintenance, and autonomous troubleshooting in a highly regulated lab environment, with English required and German as a plus for Rotkreuz. GMP/ISO familiarity is beneficial.