System Support Engineer

Flexsis; Rotkreuz; On-site; CHF 90,000 - 115,000; Full time

Job summary

Roche Diagnostics in Rotkreuz invites an experienced System Support Engineer to join the team on a 12-month contract. The role demands strong technical expertise for internal customers and hands-on installation of Roche systems across development stages.

You will perform IQ/OQ qualifications, preventive maintenance, and rapid troubleshooting while ensuring thorough documentation. English is essential; German is a plus for Rotkreuz, with travel up to 10% annually.

Qualifications

• HF or university degree in engineering or life sciences, or technical vocational training with practical experience.
• Willingness to work in a highly regulated environment and in biosafety labs (S1/S2).
• Strong customer service mindset and an autonomous, proactive work style.

Responsibilities

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects.
• Install Roche Diagnostics systems (hardware and software) across development phases according to installation manuals.
• Perform IQ/OQ qualifications, preventive maintenance, and autonomous troubleshooting of hardware and software issues.
• Manage deployment and servicing of systems and their configurations.
• Ensure documentation aligned with quality standards.
• Provide technical support for global development trials.

Skills

Customer-focused

Team player

Strong communication

Proactive work style

Autonomous

Education

HF or university degree in Engineering or Life Sciences

Tools

Network administration basics

IT troubleshooting

Diagnostic instruments servicing

Job description

Flexsis is a company of the Interiman Group, one of the leading providers of personnel services in Switzerland. Thanks to our solid expertise as well as the competencies within the Interiman Group, we offer tailored solutions in personnel consulting.

For our client Roche Diagnostics in Rotkreuz, we are looking for a reliable and motivated (m/f/d)

System Support Engineer

Start Date: 16.12.2026

Latest Possible Start Date: 01.02.2027

Planned Duration of Employment: 12 months

Extension: possible

Workplace: Rotkreuz

Workload: 100%

Home Office: No

Travel: possibly 10% annually

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects
• Install Roche Diagnostics systems (hardware and software) across all development phases—including early prototypes—as well as according to installation manuals in the Roche Diagnostics Knowledge (RDK) database
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair of hardware and software issues
• Manage the deployment and servicing of various systems and their specific configurations
• Ensure comprehensive documentation in accordance with established quality standards
• Provide technical support for global development trials

• HF or university degree in an engineering or life sciences discipline (e.g., Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with relevant practical experience
• Initial experience in, or clear willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1 and S2
• First hands-on experience in a technical or mechanical occupation
• Customer- and service-oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style
• Proficiency in English (written and spoken) is essential; German is a plus for the Rotkreuz site

Nice to Haves:

• Basic knowledge of network administration and IT troubleshooting
• Prior experience servicing diagnostic instruments or involvement in equipment management
• Practical experience resolving technical issues across interdisciplinary setups (hardware, software, and laboratory workflows)
• Previous experience working in a GMP or ISO-regulated environment