System Support Engineer

Flexsis AG, Filiale Basel LS; Rotkreuz; On-site; CHF 90,000 - 120,000; Full time

Job summary

Roche Diagnostics in Rotkreuz is seeking a System Support Engineer for a 12-month contract. You will install systems, run IQ/OQ, perform preventive maintenance, and troubleshoot hardware and software issues across development phases.

You will deploy and service various configurations while ensuring quality documentation and providing global trial support. Fluent English is required; German is a plus for Rotkreuz site.

Qualifications

• HF or university degree in an engineering or life sciences field.
• Experience in highly regulated environments (S1/S2 biosafety) preferred.
• Hands-on experience with technical or mechanical work.
• Customer- and service-oriented with proactive approach.
• Proficient in English; German is a plus for Rotkreuz.

Responsibilities

• Serve as a technical expert and primary contact for internal customers.
• Install Roche Diagnostics systems across development phases.
• Perform IQ/OQ, preventive maintenance, and autonomous troubleshooting.
• Manage deployment and servicing of systems and configurations.
• Ensure documentation meets quality standards.
• Provide technical support for global development trials.

Skills

Customer service

English proficiency

Communication

Autonomous work style

Team collaboration

Education

HF or university degree in engineering or life sciences

Tools

Diagnostics instruments servicing

Lab equipment maintenance

Job description

Description of the company

Flexsis is a company of the Interiman Group, one of the leading providers of personnel services in Switzerland. Thanks to our solid expertise as well as the competencies within the Interiman Group, we offer tailored solutions in personnel consulting.

For our client Roche Diagnostics in Rotkreuz, we are looking for a reliable and motivated (m/f/d)

System Support Engineer

Start Date: 16.12.2026

Latest Possible Start Date: 01.02.2027

Planned Duration of Employment: 12 months

Extension: possible

Workplace: Rotkreuz

Workload: 100%

Home Office: No

Travel:possibly 10% annually

Role & Responsibilities

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects


• Install Roche Diagnostics systems (hardware and software) across all development phases-including early prototypes-as well as according to installation manuals in the Roche Diagnostics Knowledge (RDK) database


• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair of hardware and software issues


• Manage the deployment and servicing of various systems and their specific configurations


• Ensure comprehensive documentation in accordance with established quality standards


• Provide technical support for global development trials

Candidate Profile

• HF or university degree in an engineering or life sciences discipline (e.g., Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with relevant practical experience


• Initial experience in, or clear willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1 and S2


• First hands-on experience in a technical or mechanical occupation


• Customer- and service-oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style


• Proficiency in English (written and spoken) is essential; German is a plus for the Rotkreuz site

Nice to Haves

• Basic knowledge of network administration and IT troubleshooting


• Prior experience servicing diagnostic instruments or involvement in equipment management


• Practical experience resolving technical issues across interdisciplinary setups (hardware, software, and laboratory workflows)


• Previous experience working in a GMP or ISO-regulated environment