Multilingual Customer Advisor — Remote Support & Upsell

Cornèr Banca SA; Ticino; Híbrido; CHF 60.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work flexibility

Well-being activities

Team-building activities

Resumo da vaga

Cornèr Banca SA in Switzerland seeks a skilled multilingual client advisor to handle, process and/or forward inquiries about cards payments in German, French, Italian and English. Responsibilities include answering incoming calls, addressing customer and partner inquiries, resolving issues related to credit, prepaid and debit cards, and escalating complex cases when needed.

The role offers remote work flexibility, a healthy work-life balance, and a supportive team with wellbeing and staff

Qualificações

• Proven experience in customer service or call center roles.
• Ability to communicate in four languages (Italian, German/Swiss German, French, English).
• Strong interpersonal and problem-solving skills.

Responsabilidades

• Answer incoming calls and handle inquiries from customers and business partners in multiple languages.
• Receive and process client complaints and issues related to cards (credit, prepaid, debit).
• Ensure timely and satisfactory resolution of client concerns while maintaining quality standards and compliance.
• Escalate complex cases to the appropriate department.
• Identify sales opportunities during customer interactions.

Conhecimentos

Communication skills

Teamwork

Customer service

Formação

Commercial or tourism background

Ferramentas

MS Office

Descrição da vaga

Cornèr Banca SA in Switzerland seeks a skilled multilingual client advisor to handle, process and/or forward inquiries about cards payments in German, French, Italian and English. Responsibilities include answering incoming calls, addressing customer and partner inquiries, resolving issues related to credit, prepaid and debit cards, and escalating complex cases when needed.

The role offers remote work flexibility, a healthy work-life balance, and a supportive team with wellbeing and staff