Customer Advisor 100% Team Zurich - ref. 1133

Cornèr Banca SA; Wallisellen; Remote; CHF 65,000 - 90,000; Full time

Benefits offered by this job

WFH flexibility

Well-being activities

Team-building

Job summary

Cornèr Banca SA seeks a highly skilled multilingual Customer Service Specialist to handle, process and forward client calls and partner inquiries in German, French, Italian and English.

You will resolve card-related issues, uphold quality standards and regulations, and explore sales opportunities while delivering friendly, efficient service from a flexible home-office setup.

Qualifications

• Experience in customer service is required.
• Excellent communication skills in multiple languages.
• Ability to work in a team with a client-focused mindset.
• Proficient with Microsoft Office and general PC use.

Responsibilities

• Handle incoming calls and inquiries from clients and partners in German, French, Italian and English.
• Process client complaints related to cards and ensure timely resolution.
• Ensure compliance with quality standards and legal regulations.
• Escalate complex cases to the appropriate department and follow up.
• Identify sales opportunities during interactions with customers.

Skills

Customer service

Communication

Teamwork

Office use

Education

Commercial or tourism background

Tools

Microsoft Office

Job description

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

Key responsibilities:

• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English
• Receive and process client complaints and issues related to credit, prepaid and debit cards
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
• Ensure all customer interactions and processes comply with internal quality standards and legal regulations
• Proactively find solutions for client complaints and escalating complex cases to the appropriate department
• Identify sales opportunities (selling and upselling) during interactions with the customers

What do we offer?

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
• Numerous benefits and incentives
• Well-being, motivational and team-building activities

F or the job opening, we are looking for candidates who meet the following requirements:

• Commercial or tourism background
• Experience in customer service
• Good knowledge of Office package/ PC use
• Good communication skills
• Languages: Italian, German/Swiss German, French and English
• As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team

• Experience level: Mid