Customer Advisor 100% Team Lugano

Cornèr Banca SA; Wallisellen; Remote; CHF 60,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Cornèr Banca SA is seeking a skilled customer service specialist to handle client calls and partner inquiries in German, French, Italian and English, following our work instructions. The role focuses on card payments topics and requires accurate, friendly communication.

You will address inquiries, resolve complaints, and ensure compliance with quality standards while actively identifying sales opportunities during conversations. Remote work options are available to support work-life balance.

Qualifications

• Commercial or tourism background
• Experience in customer service
• Good knowledge of Office package/ PC use
• Good communication skills
• Languages: Italian, German/Swiss German, French and English
• Soft skills: courtesy, empathy, customer orientation and teamwork

Responsibilities

• Handle incoming calls and inquiries from customers and partners in German, French, Italian and English
• Receive and process client complaints related to cards
• Ensure timely and satisfactory resolution of client concerns
• Ensure interactions comply with internal quality standards and regulations
• Identify sales opportunities during interactions and escalate complex cases when needed

Skills

Communication skills

Customer service

Teamwork

Italian language

French language

German language

English language

Education

Commercial background

Tourism background

Tools

Microsoft Office

Job description

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

Key responsibilities:

• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English
• Receive and process client complaints and issues related to credit, prepaid and debit cards
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
• Ensure all customer interactions and processes comply with internal quality standards and legal regulations
• Proactively find solutions for client complaints and escalating complex cases to the appropriate department
• Identify sales opportunities (selling and upselling) during interactions with the customers

What do we offer?

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
• Numerous benefits and incentives
• Well-being, motivational and team-building activities

F or the job opening, we are looking for candidates who meet the following requirements:

• Commercial or tourism background
• Experience in customer service
• Good knowledge of Office package/ PC use
• Good communication skills
• Languages: Italian, German/Swiss German, French and English
• As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team

• Experience level: Mid