German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy MD; Schweiz; On-site; CHF 26,000 - 36,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Comprehensive health insurance

Fully paid relocation package

Relocation concierge service

Job summary

Mercier Consultancy Group seeks a German Speaking B2B Solutions Consultant to join our team in Bulgaria with relocation support. You will act as the primary contact for enterprise clients, translating complex technical concepts into clear German guidance and driving high-value outcomes for our B2B customers.

In this role you will analyze inquiries, collaborate with cross-functional teams, document interactions in CRM, and stay ahead of industry trends to deliver proactive, premium service.

Qualifications

• Native or fluent German (spoken and written) required.
• Proven experience in customer-facing or B2B advisory roles.
• Strong communication skills to convey complex technical concepts in German.

Responsibilities

• Be the primary contact for enterprise clients in the German-speaking market.
• Identify, analyze and resolve complex B2B inquiries to ensure client satisfaction.
• Maintain relationships with partners to support long-term growth and retention.
• Collaborate with cross-functional teams to improve service processes and customer engagement.

Skills

German language

B2B advisory

Customer support

Communication

Digital literacy

Job description

German Speaking B2B Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting elite talent with transformative career opportunities across the European BPO landscape. We pride ourselves on our bespoke recruitment approach, ensuring that every professional we place finds a role that aligns with their long-term career trajectory within the thriving Customer Support Services sector.

Job Overview

We are currently seeking a highly motivated professional for a German Speaking B2B Solutions Consultant position in Bulgaria. This role is a unique opportunity to provide high-level client advocacy and technical support within the dynamic Customer Support Services industry, all while enjoying an unparalleled relocation experience in one of Europe's fastest-growing business hubs.

Key Responsibilities

• Act as the primary point of contact for enterprise-level clients, providing expert assistance within the Customer Support Services sector
• Identify, analyze, and resolve complex B2B inquiries to ensure optimal client satisfaction and operational efficiency
• Maintain professional relationships with partners to facilitate long-term business growth and retention
• Collaborate with cross-functional teams to refine service processes and enhance the standard of customer engagement
• Execute sophisticated diagnostic problem-solving to assist business clients with proprietary software or service-related queries
• Stay updated on industry trends to provide proactive, value-driven solutions for our diverse client portfolio
• Document all interactions meticulously in our internal CRM to maintain high quality-assurance standards

Requirements

• Native or fluent German (spoken and written) is mandatory for this role
• Valid EU passport (mandatory)
• Proven experience in a customer-facing or B2B advisory role, ideally within Customer Support Services
• Excellent communication skills with the ability to convey complex technical concepts in German
• Strong digital literacy and familiarity with modern business communication platforms
• A proactive, results-oriented mindset geared toward excellence in professional service delivery

Benefits

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus included
• Fully Paid Training to ensure you excel in your role
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• The opportunity to join a prestigious international team among the top German-speaking jobs in Europe
• And Much More..

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means stepping into a vibrant culture where ancient history meets a buzzing, modern tech scene. As a hub for international business, Bulgaria offers a high quality of life with a temperate climate, breathtaking mountain landscapes, and a cost of living that allows for a truly premium lifestyle. When you move to Bulgaria for this role, you will find a welcoming community and endless opportunities to explore.

Bulgaria is rapidly becoming the top destination for international professionals seeking both career growth and cultural enrichment. With our comprehensive relocation support, your transition to Bulgaria will be seamless, allowing you to focus on enjoying the rich culinary scene and the warm, hospitable atmosphere that makes living in Bulgaria such a rewarding experience for German-speaking professionals.