German Speaking Partner Technical Solutions Consultant - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Schweiz; On-site; CHF 18,000 - 31,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

transfer, hotel)

Relocation concierge service

Monthly performance bonus

More benefits

Job summary

Mercier Consultancy Group seeks a German-speaking Partner Technical Solutions Consultant to support partners with high-level technical guidance and relationship management. The role is based on-site in Sofia, Bulgaria, with a fully paid relocation package and relocation concierge to assist with documentation, housing, and settling in.

You will provide expert troubleshooting, maintain CRM records, and collaborate with cross-functional teams to improve service delivery while ensuring partner

Qualifications

• Native or fluent German (spoken and written).
• Proven experience in a technical support or customer support services role.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication skills with the ability to explain complex technical solutions clearly.
• Availability for on-site work in Sofia, Bulgaria.
• Valid EU passport (mandatory).

Responsibilities

• Act as the primary point of contact for technical inquiries within the customer support services ecosystem.
• Provide expert-level troubleshooting and technical resolution to partner organizations.
• Maintain a high level of customer satisfaction by delivering professional support in German.
• Collaborate with cross-functional departments to refine technical processes and service delivery.
• Document all partner interactions accurately within the CRM to ensure a seamless support experience.
• Identify opportunities for technical improvement and advocate for partner needs.
• Manage escalated issues with precision to ensure timely resolution and partnership continuity.

Skills

German language fluency

Technical support experience

Customer support experience

Strong communication skills

Analytical thinking

Problem-solving

Job description

German Speaking Partner Technical Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging elite talent with industry-leading organizations across Europe. As experts in the BPO and customer support services sector, we pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in global careers.

Job Overview

We are currently seeking a dynamic professional for the German Speaking Partner Technical Solutions Consultant position in Bulgaria. This role is a cornerstone of our customer support services department, focusing on providing high-level technical guidance and relationship management for our partners. This is one of the most exciting German-speaking jobs currently available for those looking to advance their technical career in a vibrant European hub.

Key Responsibilities

• Act as the primary point of contact for technical inquiries within the customer support services ecosystem.
• Provide expert-level troubleshooting and technical resolution to partner organizations.
• Maintain a high level of customer satisfaction by delivering professional support in German.
• Collaborate with cross-functional departments to refine technical processes and service delivery.
• Document all partner interactions accurately within the CRM to ensure a seamless support experience.
• Identify opportunities for technical improvement and advocate for partner needs.
• Manage escalated issues with precision to ensure timely resolution and partnership continuity.
• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in a technical support or customer support services role.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication skills with the ability to explain complex technical solutions clearly.
• Availability for on-site work in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More…

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern European convenience. Bulgaria provides a high quality of life with its stunning landscapes, ranging from the majestic Balkan mountains to the beautiful Black Sea coast. The climate in Bulgaria is mild and pleasant, making it an inviting destination for those seeking a balanced professional and personal life.

Relocating to Bulgaria is a seamless experience, especially with our support, allowing you to immerse yourself in the rich culture and exceptional local cuisine. The cost of living in Bulgaria remains highly attractive, enabling you to enjoy a premium lifestyle while building your professional footprint. We look forward to welcoming you to the vibrant community that makes Bulgaria a top-tier destination for international experts.