IT Support Specialist — Field & Desk Tech (On-Call)

Who is Hiring; Moosseedorf; On-site; CHF 65,000 - 90,000; Full time

Job summary

Transgourmet Switzerland AG is seeking an IT support professional to assist internal users across various specialist areas. You will analyse incidents, manage service requests in first level support, and document activities using Jira and Confluence. The role includes hardware provisioning, field support across Switzerland, and user administration.

Knowledge of Jira/Confluence is required; German/Italian language skills are beneficial. A flexible schedule with on-call duties may be needed.

Qualifications

• Completed training in IT or a career changer with several years in IT.
• Experience in IT support and ticketing is an advantage.
• Service-oriented mindset with high quality and responsibility.
• Independent working style, a team player, resilient under pressure.
• Willingness to cover on-call duties outside regular hours.

Responsibilities

• Provide IT support in various specialist areas.
• Analyse and process incidents and service requests in first level support.
• Create and process tickets and documentation in Jira and Confluence.
• Assess ticket priority and escalate as needed.
• Provision and staging of hardware, including Windows clients, printers, cash registers and MDE devices.
• Field support within headquarters and at external locations across Switzerland.
• Maintain user administration and access rights.
• Support projects during implementation.

Skills

IT support

Incident management

Team player

Communication skills

On-call readiness

Tools

Jira

Confluence

Job description

Transgourmet Switzerland AG is seeking an IT support professional to assist internal users across various specialist areas. You will analyse incidents, manage service requests in first level support, and document activities using Jira and Confluence. The role includes hardware provisioning, field support across Switzerland, and user administration.

Knowledge of Jira/Confluence is required; German/Italian language skills are beneficial. A flexible schedule with on-call duties may be needed.