IT Support Specialist: 2nd‑Line, Asset Mgmt & Deployments

IKEA Gruppe; Dietlikon; Vor Ort; Vertraulich; Vollzeit

Benefits dieser Stelle

Vacation days

Parental leave

Social benefits

Staff discount

Public transport subsidy

Parking

LinkedIn learning

Meals in canteen

Bonus payments

Zusammenfassung

IKEA Gruppe in Dietlikon, Switzerland, seeks a Technical Support Specialist to ensure smooth operation of digital products and IT services across the store. You combine hands-on support with proactive maintenance and close collaboration with stakeholders.

You will provide 2nd-level support for hardware and software, manage IT assets, support rollouts and site setups, and train on-site staff. Fluent German and good English are required, with a passion for IT and digital innovation.

Qualifikationen

• Experience in IT support, technical services, or high passion within this Field
• Solid understanding of hardware, software, and IT infrastructure
• Familiarity with IT service management, IKEA processes and tools
• Strong problem-solving skills and ability to work independently
• Customer-oriented with excellent communication skills
• Ability to manage multiple priorities in a dynamic environment
• Basic understanding of project and change management
• Interest in digital innovation and emerging technologies
• Fluent in German and good understanding in English

Aufgaben

• Ensure availability of digital products and platforms
• Manage IT asset lifecycle (inventory, procurement, deployment)
• Provide 2nd-level support for hardware and software
• Support rollouts, upgrades, and new site setups
• Perform monitoring and preventive maintenance
• Resolve and prioritize incidents, elevate when needed
• Support projects and global deployments
• Train on-site staff and new hires

Kenntnisse

IT support

Hardware

Software

IT infrastructure

IT service management

Problem solving

Customer focus

Multitasking

Change management

Digital innovation

German language

English language

Jobbeschreibung

IKEA Gruppe in Dietlikon, Switzerland, seeks a Technical Support Specialist to ensure smooth operation of digital products and IT services across the store. You combine hands-on support with proactive maintenance and close collaboration with stakeholders.

You will provide 2nd-level support for hardware and software, manage IT assets, support rollouts and site setups, and train on-site staff. Fluent German and good English are required, with a passion for IT and digital innovation.