Technical Support Specialist 80-100%

IKEA; Dietlikon; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

28 vacation days

Parental leave

Staff discount

Transport reimbursement

Free parking

LinkedIn Learning

Staff meals

Bonus payments

Zusammenfassung

IKEA in Dietlikon, Switzerland, is seeking a Technical Support Specialist to ensure smooth operation of digital products and IT services across the store. You will combine hands-on support with proactive maintenance and collaborate with stakeholders to maintain business continuity.

You will provide 2nd-level support, manage IT assets, assist with rollouts, and train on-site staff. The role requires strong problem-solving, customer focus, and the ability to handle multiple priorities in a dynamic

Qualifikationen

• Experience in IT support or technical services.
• Solid understanding of hardware, software and IT infrastructure.
• Familiarity with IKEA processes and tools.
• Strong problem-solving skills and ability to work independently.
• Customer-oriented with excellent communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Basic understanding of project and change management.
• Interest in digital innovation and emerging technologies.
• Fluent in German and good understanding of English.

Aufgaben

• Ensure availability of digital products and platforms.
• Manage IT asset lifecycle (inventory, procurement, deployment).
• Provide 2nd-level support for hardware and software.
• Support rollouts, upgrades, and new site setups.
• Perform monitoring and preventive maintenance.
• Resolve and prioritize incidents, escalation when needed.
• Support projects and global deployments.
• Train on-site staff and new hires.

Kenntnisse

IT support

Hardware & software

IT service management

Problem solving

Customer focus

Prioritization

Change management

Digital innovation

German language

English language

Ausbildung

Technical education or IT-related training

Tools

ITSM tools

Jobbeschreibung

As a Technical Support Specialist, you ensure the smooth operation and business continuity of digital products and IT services across the store in Dietlikon. You combine hands‑on support with proactive maintenance and stakeholder collaboration.

What we’re looking for:

• Experience in IT support, technical services, or high passion within this Field
• Solid understanding of hardware, software, and IT infrastructure
• Familiarity with IT service management, IKEA processes and tools
• Strong problem‑solving skills and ability to work independently
• Customer-oriented with excellent communication skills
• Ability to manage multiple priorities in a dynamic environment
• Basic understanding of project and change management
• Interest in digital innovation and emerging technologies
• Fluent in German and good understanding in English

YOUR RESPONSIBILITIES

• Ensure availability of digital products and platforms
• Manage IT asset lifecycle (inventory, procurement, deployment)
• Provide 2nd-level support for hardware and software
• Support rollouts, upgrades, and new site setups
• Perform monitoring and preventive maintenance
• Resolve and prioritize incidents, escalation when needed
• Support projects and global deployments
• Train on-site staff and new hires

Do you think that would work for you?

We want our employees to be happy and healthy.

It also means saying 'thank you'.

Benefits

• 28 vacation days (based on a 100% workload)
• 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
• Very attractive social benefits
• 15% staff discount on your purchase - in every Swiss IKEA store
• You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
• Free parking facilities
• Unlimited access to the LinkedIn learning platform
• Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
• Bonus payments for all employees