End-User IT Support Tech — Kiosk & Smart Hands

D-ploy GmbH; Vevey; On-site; CHF 60,000 - 80,000; Full time

Benefits offered by this job

Vouchers (B-day voucher, wedding, and new born surprise)

Fishing for Friends program – referral program

Refreshments in the D-ploy office

Further development and professional advancement

Friendly and international working environment

Company-sponsored events

Competitive salary and various benefits

Job summary

D-ploy GmbH is looking for an IT support professional in Vevey, Switzerland to provide device support and coordinate IT service requests. You will work in a dynamic environment and engage with global teams.

The ideal candidate should have experience in IT support, hardware troubleshooting, and excellent communication skills in both English and French. Various perks such as company-sponsored events and professional advancement opportunities are provided.

Qualifications

• 2nd line basic IT service support experience.
• Strong communication skills in user-facing roles.
• Experienced in multinational team environments.

Responsibilities

• Provide End User Device (EUD) support including laptops and desktops.
• Deliver smart hands support for global IT teams.
• Coordinate device lifecycle management.

Skills

IT support / Service Desk / Field Support experience

Windows OS

O365

basic networking

Hardware troubleshooting

Ticketing tools (ServiceNow or similar)

Strong user-facing communication

Fluent in English and French

Job description

D-ploy GmbH is looking for an IT support professional in Vevey, Switzerland to provide device support and coordinate IT service requests. You will work in a dynamic environment and engage with global teams.

The ideal candidate should have experience in IT support, hardware troubleshooting, and excellent communication skills in both English and French. Various perks such as company-sponsored events and professional advancement opportunities are provided.