IT Support Specialist - 2nd-Level & Digital Operations

IKEA; Dietlikon; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

28 vacation days

Parental leave

Staff discount

Transport reimbursement

Free parking

LinkedIn Learning

Staff meals

Bonus payments

Zusammenfassung

IKEA in Dietlikon, Switzerland, is seeking a Technical Support Specialist to ensure smooth operation of digital products and IT services across the store. You will combine hands-on support with proactive maintenance and collaborate with stakeholders to maintain business continuity.

You will provide 2nd-level support, manage IT assets, assist with rollouts, and train on-site staff. The role requires strong problem-solving, customer focus, and the ability to handle multiple priorities in a dynamic

Qualifikationen

• Experience in IT support or technical services.
• Solid understanding of hardware, software and IT infrastructure.
• Familiarity with IKEA processes and tools.
• Strong problem-solving skills and ability to work independently.
• Customer-oriented with excellent communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Basic understanding of project and change management.
• Interest in digital innovation and emerging technologies.
• Fluent in German and good understanding of English.

Aufgaben

• Ensure availability of digital products and platforms.
• Manage IT asset lifecycle (inventory, procurement, deployment).
• Provide 2nd-level support for hardware and software.
• Support rollouts, upgrades, and new site setups.
• Perform monitoring and preventive maintenance.
• Resolve and prioritize incidents, escalation when needed.
• Support projects and global deployments.
• Train on-site staff and new hires.

Kenntnisse

IT support

Hardware & software

IT service management

Problem solving

Customer focus

Prioritization

Change management

Digital innovation

German language

English language

Ausbildung

Technical education or IT-related training

Tools

ITSM tools

Jobbeschreibung

IKEA in Dietlikon, Switzerland, is seeking a Technical Support Specialist to ensure smooth operation of digital products and IT services across the store. You will combine hands-on support with proactive maintenance and collaborate with stakeholders to maintain business continuity.

You will provide 2nd-level support, manage IT assets, assist with rollouts, and train on-site staff. The role requires strong problem-solving, customer focus, and the ability to handle multiple priorities in a dynamic