IT Support Specialist _ Geneva

BCIC Swiss; Genf; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is seeking an IT Support Specialist to join our Swiss team on site in Genève. You will provide Level 2 technical support for hardware, software, and network issues, diagnose incidents, and maintain desktops, laptops, and mobile devices.

The role requires fluency in French and English, a valid Swiss permit, and a customer-focused approach to meet SLA targets. You will work with Microsoft 365, AD/AAD, and endpoint security while delivering reliable IT support to users.

Qualifikationen

• Valid Swiss permit/work authorization.
• Fluent in French and English.
• Experience in Level 2 IT support is preferred.

Aufgaben

• Provide Level 2 technical support for hardware, software, and network issues.
• Diagnose and resolve incidents escalated from Level 1 support.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Troubleshoot Windows and macOS environments and Microsoft 365.
• Manage user accounts and permissions in Active Directory and Azure AD.
• Configure printers, scanners, VPNs, and other endpoints.
• Install software, upgrade patches, and system updates.
• Troubleshoot LAN/WAN, DNS, DHCP, TCP/IP, and wireless connectivity.
• Deploy and image computers using standard tools.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.
• Monitor endpoint security and antivirus solutions.
• Deliver excellent customer service while meeting SLA targets.

Kenntnisse

IT support

Level 2 support

Customer service

Troubleshooting

Tools

Active Directory

Azure AD

Microsoft 365

VPN

Jobbeschreibung

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Scheduled visit |on-site) "IT Support Specialist" in Switzerland .

Responsibilities

• Provide Level 2 technical support for hardware, software, and network-related issues.
• Diagnose and resolve incidents escalated from Level 1 support.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Troubleshoot Windows, macOS, and Microsoft 365 environments.
• Manage user accounts, permissions, and groups in Active Directory and Azure AD.
• Configure and support printers, scanners, VPNs, and other endpoint devices.
• Perform software installations, upgrades, patches, and system updates.
• Troubleshoot LAN/WAN, DNS, DHCP, TCP/IP, and wireless connectivity issues.
• Deploy and image computers using standard deployment tools.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Monitor and maintain endpoint security and antivirus solutions.
• Deliver excellent customer service while meeting SLA and response time targets.

Requirements

• Valid Swiss permit / work authorization
• Local language (French) and English fluency