On-Site IT Support Specialist (Level 2)

BCIC Swiss; Genf; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is seeking an on-site IT Support Specialist in Switzerland to deliver Level 2 technical support for hardware, software, and networking. You will handle deployments, user management, and service delivery to meet SLA targets.

The role requires Fluent French and English, a valid Swiss permit, and comfort working in a fast-paced environment that supports Microsoft 365, AD, and endpoint security.

Qualifikationen

• Valid Swiss permit / work authorization.
• Fluent in French and English.
• Experience providing Level 2 IT support for hardware, software, and networking.

Aufgaben

• Provide Level 2 technical support for hardware, software, and network-related issues.
• Diagnose and resolve incidents escalated from Level 1 support.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Troubleshoot Windows, macOS, and Microsoft 365 environments.
• Manage user accounts, permissions, and groups in Active Directory and Azure AD.
• Configure and support printers, scanners, VPNs, and other endpoint devices.
• Perform software installations, upgrades, patches, and system updates.
• Troubleshoot LAN/WAN, DNS, DHCP, TCP/IP, and wireless connectivity issues.
• Deploy and image computers using standard deployment tools.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Monitor and maintain endpoint security and antivirus solutions.
• Deliver excellent customer service while meeting SLA and response time targets.

Kenntnisse

Windows OS

macOS

Active Directory

Azure AD

Microsoft 365

Networking

Customer service

English fluent

French fluent

Tools

Microsoft 365 admin tools

VPN clients

Printer/Scanner management

Deployment tools

Endpoint security tools

Jobbeschreibung

BCIC Swiss GmbH is seeking an on-site IT Support Specialist in Switzerland to deliver Level 2 technical support for hardware, software, and networking. You will handle deployments, user management, and service delivery to meet SLA targets.

The role requires Fluent French and English, a valid Swiss permit, and comfort working in a fast-paced environment that supports Microsoft 365, AD, and endpoint security.